Whitney Goligowski
RENO
Summary
Detail-oriented professional with over 15 years of experience in operations management and customer service. Proven ability to manage high-volume environments while providing excellent customer service. Focused on utilizing problem-solving skills to drive positive outcomes.
Overview
23
23
years of professional experience
Work History
Residential Realtor
Chase International Real Estate
Reno, NV
08.2025 - Current
- Helped clients find homes that fit their needs, lifestyle, and budget using the required MLS and search platforms.
- Kept up with the local market to stay ahead of trends and pricing.
- Scheduled and hosted property showings and open houses to connect buyers with homes they loved.
- Created eye-catching marketing content to showcase listings across multiple platforms.
Supervisor / Claims Specialist
Social Security Administration, SSA
Reno, NV
04.2015 - 11.2025
- Managed day-to-day operations while making sure everything stayed compliant with federal guidelines and policies.
- Trained and supported team members on case management procedures and strong customer service skills.
- Helped improve processes to make claims handling more efficient, accurate, and streamlined.
- Reviewed workflows to spot delays and recommend solutions that improved productivity and performance.
- Conducted employee performance reviews every six months, providing feedback, support, and growth opportunities for team members.
- Helped individuals navigate the SSI application process and answered questions about benefits and eligibility.
- Processed claims and supporting documents to ensure accuracy and timely processing.
- Communicated with clients, medical providers, and third parties to gather information needed for claims decisions.
- Managed a high-volume caseload while providing compassionate and professional customer service throughout the process
Loan Officer
Affinity Plus Federal Credit Union
Bemidji, MN
07.2014 - 04.2015
- Helped members explore loan options that best fit their financial goals and needs.
- Guided applicants through the loan process from application to closing, making the experience smooth and stress-free.
- Reviewed financial documents and credit history to determine loan eligibility and lending solutions.
- Built strong relationships with members by providing friendly service and clear communication throughout the lending process
Assistant House Manager
Fisher House, Inc
Lackland AFB, San Antonio, TX
08.2010 - 04.2014
- Coordinated daily operations to ensure efficient guest services and support for military families.
- Conducted regular assessments of facility needs to improve safety and comfort for guests.
- Coordinated events and functions for the military families for positive moral during their medical hardship.
- Oversaw the preparation of meals for the residents and coordinated with local businesses and volunteers to ensure that the house was stocked with fresh groceries and other essential items.
Boom Operator
US Air Force
Grand Forks, ND
07.2003 - 07.2009
- Operated boom equipment for aerial refueling missions, ensuring precise fuel transfer to aircraft.
- Coordinated with flight crews to execute mission plans and maintain operational readiness.
- Conducted pre-flight inspections of boom systems, identifying and resolving technical issues efficiently.
- Completed approximately 2200 hours of combat flight missions in support of tactical aerial refueling missions in Iraq and Afghanistan.
Education
Bachelor of Science - Business Management
Park University
Kansas City, MO05-2014
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Client relations
- Organizational skills
- Operations management
- Bartending experience
Timeline
Residential Realtor
Chase International Real Estate
08.2025 - Current
Supervisor / Claims Specialist
Social Security Administration, SSA
04.2015 - 11.2025
Loan Officer
Affinity Plus Federal Credit Union
07.2014 - 04.2015
Assistant House Manager
Fisher House, Inc
08.2010 - 04.2014
Boom Operator
US Air Force
07.2003 - 07.2009
Bachelor of Science - Business Management
Park University