Whitney Henry
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling, and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.k
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Ochsner Medical Center
10.2022 - 11.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Pharmacy Technician
Walgreens
03.2020 - 10.2022
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Stock Picker
Walmart Distribution Centers
09.2016 - 03.2020
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Lifted materials of varied weights on regular basis.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Tracked inventory, conducted cycle counts, audits, and resolved issues to maintain accurate records.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Ward Clerk
J Michael Morrow Memorial Nursing Home
06.2015 - 09.2016
- Collected paperwork for patients, nurses, and physicians.
- Worked in high-volume I department to answer telephone calls and route connections to appropriate departments or staff.
- Located and filed physical permanent records.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Monitored unit supply levels and notified management of ordering needs.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Transcribed doctors' orders, including medication and lab test requests.
Education
Certification - Pharmacy Technology
Remington College
Lafayette, LA11.2018
High School Diploma -
Beau Chene High School
Arnaudville, LA05.2015
Skills
- Point of sale systems proficiency
- Aseptic techniques
- Troubleshooting malfunctioning equipment
- Drug inventory control
- Insurance Verification
- HIPAA
- Prescription Verification
- Patient Counseling
- Filling Prescriptions
- Manual and automated medication dispensing
Timeline
Pharmacy Technician
Ochsner Medical Center
10.2022 - 11.2023
Pharmacy Technician
Walgreens
03.2020 - 10.2022
Stock Picker
Walmart Distribution Centers
09.2016 - 03.2020
Ward Clerk
J Michael Morrow Memorial Nursing Home
06.2015 - 09.2016
Certification - Pharmacy Technology
Remington College
High School Diploma -
Beau Chene High School
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