Whitney Henry
Anchorage
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
2008
2008
years of post-secondary education
Work History
Supervisor
Burlington Coat Factory Distribution Center
Anchorage
01.2015 - 01.2018
- Directed and supervised team of 15 employees in daily operations.
- Trained new employees on company policies and procedures.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Customer Service Representative
Holiday Gas Station
Anchorage
09.2013 - 12.2014
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Host
GCI
Anchorage
11.2010 - 07.2013
- Provided customers with accurate wait times and monitored waiting list.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
Customer Service Representative
Cars, Safeway
Anchorage
01.2006 - 07.2009
- Facilitated video rental services and ensured compliance with sales regulations for nicotine products.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Certified Medical Assistant - Nursing
Charter College
Anchorage, AK 10.2012 - 05.2013
General Education Diploma
Anchorage, AlaskaSkills
- Customer service
- Task delegation
- Team leadership
- Attention to detail
- Quality control
- Processes and procedures
- Training and mentoring
Timeline
Supervisor
Burlington Coat Factory Distribution Center
01.2015 - 01.2018
Customer Service Representative
Holiday Gas Station
09.2013 - 12.2014
Certified Medical Assistant - Nursing
Charter College
10.2012 - 05.2013
Host
GCI
11.2010 - 07.2013
Customer Service Representative
Cars, Safeway
01.2006 - 07.2009
General Education Diploma