Whitney Holliday
Seminole,FL
Summary
Dynamic professional with a proven track record at Elite DNA Behavioral Health, excelling in training and mentoring. Adept at project management and quality assurance, I foster team development and enhance productivity through effective training programs. Skilled in EMR systems and committed to achieving performance goals, I deliver impactful results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Region and Training Lead
Elite DNA Behavioral Health
01.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Created training documents, SOPs, and handouts to incorporate in training procedures.
- Mentored and audit employees assigned to specific regions for quality control.
- Oversaw training material for new projects; such as outsourced employee project
- Consistent accurate data entry for 100+ calls daily, including inbound and outbound.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Wellness Advisor Sales Associate
Your CBD Store
07.2020 - 11.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Supported sales and marketing teams in creation and implementation of marketing campaigns.
- Developed wellness programs targeted on specific groups and areas of wellness.
- Event planning and execution for brand awareness in the community.
Clinical Technician
Eye Institute of West Florida
01.2020 - 07.2020
- Collaborated with healthcare providers and administrators in proper testing.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Identified issues during preliminary exam and addressed concerns with physician.
Seasonal Style Consultant
Target
11.2019 - 01.2020
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Merchandised store inventory in seasonal and brand displays.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
Specimen Accessioner
Us Laboratory
10.2019 - 12.2019
- Followed safety protocols while handling hazardous materials.
- Assisted scientists by collecting and organizing laboratory data.
- Monitored and documented safety standards to verify compliance.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Added accurate data entry into EMR systems.
Phlebotomist
Vitalant
03.2019 - 08.2019
- Used personal protective equipment correctly to protect coworkers and patients.
- Conducted venipuncture and other CT procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Verified proper storage and transportation of specimens to laboratories.
Team Leader
Buckle
10.2018 - 03.2019
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Built lasting relationships through personal interaction and savings incentives to preserve clientele.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
- Merchandised store inventory in seasonal and brand displays.
Assistant Manager
Jimmy John's
10.2017 - 09.2018
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Associate of Arts - Psychology
St Petersburg College
Seminole, FL12-2022
Skills
- Training and Mentoring
- EMR System Proficiency
- Efficient Data Entry
- Project and program management
- Team Development
- Marketing
- New hire training
- Quality assurance
- Problem-solving
- Attention to detail
Accomplishments
- Supervised team of 15+ staff members.
- Achieved 100+ daily calls with accuracy and efficiency.
- Earned 2 promotions in less than a year of employment to lead/management positions.
- Collaborated with team of 10 in the development of Omega Project (outsourcing employees).
- Won "Salesperson of the Month" award in 2018.
Timeline
Region and Training Lead
Elite DNA Behavioral Health
01.2024 - Current
Wellness Advisor Sales Associate
Your CBD Store
07.2020 - 11.2023
Clinical Technician
Eye Institute of West Florida
01.2020 - 07.2020
Seasonal Style Consultant
Target
11.2019 - 01.2020
Specimen Accessioner
Us Laboratory
10.2019 - 12.2019
Phlebotomist
Vitalant
03.2019 - 08.2019
Team Leader
Buckle
10.2018 - 03.2019
Assistant Manager
Jimmy John's
10.2017 - 09.2018
Associate of Arts - Psychology
St Petersburg College
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