Whitney Humphrey
Tahlequah,OK
Summary
Recent graduate with foundational knowledge in Medical Billing and Coding with hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
16
16
years of professional experience
Work History
Clinic Communication Operator
Cherokee Nation Health Services
06.2024 - Current
- Answer incoming calls and direct calls to the appropriate department
- Dispatch guards to assist patients or nurses if needed including emergency situations.
- Call codes over the intercom system and file the correct form.
- Send appropriate pages to any or an on-call personal that is requested by house supervisor.
- Make badges for new employees to have access to employee entrances.
- Uses a variety of software programs for daily job duties within the security department
- Trained new operators on procedures, safety protocols, and equipment usage effectively
Closing Processor
Green Country Abstract and Title Co., LLC
12.2022 - 04.2024
- Facilitated title searches, ensuring accuracy and compliance with local regulations.
- Obtained clear title by ordering title reports, resolving title defects and satisfying existing liens and encumbrances against property or principals
- Prepared deeds for land transfer and contracts for customers
- Communicates with all parties regarding current files for closings
- Improved customer satisfaction by addressing concerns promptly and providing clear explanations of the closing process.
- Instituted best practices for data management, helping to minimize errors and improve overall efficiency within the closing department
- Organized and maintained electronic and physical file systems, ensuring easy access to critical information for all team members involved in the closing process
- Maintained confidentiality and privacy by adhering to company security protocols when handling sensitive financial documents and customer information.
Title Plant Indexer
Elite Title Company, Inc.
11.2017 - 12.2022
- Deliver closing documents to real estate, lenders, or title closing company
- Made daily deposits for processed transactions and recordings.
- Greeted visitors warmly, creating positive first impression of organization.
- Locate recorded documents in surrounding counties for open files.
- Increased accuracy in indexing mortgages and related documents by thoroughly reviewing and editing entries in Access Point.
- Provided exceptional customer service through prompt responses to inquiries regarding indexed materials, resulting in increased client satisfaction rates.
Customer Service Representative
Cherokee Nation Businesses
05.2017 - 11.2017
- Trained new staff on customer service protocols and operational procedures, improving team efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided exceptional customer service to enhance guest experiences and encourage repeat visits.
- Ensured compliance with gaming regulations by diligently adhering to established protocols regarding payouts, disputes, and reporting requirements.
- Maximized player satisfaction by quickly responding to requests for assistance or information related to games, promotions, or amenities.
- Maintained strong knowledge of all casino games to provide thorough explanations to guests as needed, enhancing their overall experience.
Production Cook
Cherokee Casino Tahlequah
10.2016 - 05.2017
- Trained new staff on cooking techniques and kitchen procedures for consistency in food quality.
- Collaborated with team members to streamline food preparation processes and reduce wait times.
- Implemented process improvements that enhanced workflow efficiency in meal preparation and service delivery.
- Plated finished foods, added garnish for aesthetic purposes and handed plates to servers for distribution to customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Kitchen Assistance
Cherokee Nation Day Program
08.2016 - 10.2016
- Collaborated with team members to streamline kitchen workflows and enhance service delivery.
- Implemented best practices for food storage, minimizing waste and optimizing ingredient usage.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Kitchen Assistant
Salvation Army Camp Heart O’ Hills
05.2011 - 08.2014
- Collaborated with team members to streamline operations and improve workflow efficiency.
- Developed and implemented improved processes for food storage and handling practices.
- Cleaned and organized kitchen stations to promote team efficiency.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions such as lifeguard/water front, ropes course instructor, ground maintenance and housekeeping
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Support Staff
Moody Store
05.2010 - 10.2010
- Supported inventory management by restocking shelves and conducting stock counts.
- Maintained store organization and cleanliness to promote an inviting atmosphere.
Education
Certificate of Technical Studies - Medical Billing and Coding
Louisiana State University Eunice
Eunice, LA05-2026
Certificate - Business Management & Administration
Indian Capital Technology Center
Tahlequah, OK05-2014
Certificate - Horticulture Technician
Indian Capital Technology Center
Tahlequah, OK05-2011
High School Diploma -
Sequoyah High School
Tahlequah, OK05-2010
Skills
- Billing procedures
- Medical coding and abstracting
- Human anatomy and physiology
- Medical terminology
- ICD-10 coding
- CPT and HCPCS coding
- CPT code modifiers
- Ethical standards
- Medical billing
- Code assignment research
Affiliations
- Employee of the Year, 2012, Salvation Army Camp Heart O’ Hills
Timeline
Clinic Communication Operator
Cherokee Nation Health Services
06.2024 - Current
Closing Processor
Green Country Abstract and Title Co., LLC
12.2022 - 04.2024
Title Plant Indexer
Elite Title Company, Inc.
11.2017 - 12.2022
Customer Service Representative
Cherokee Nation Businesses
05.2017 - 11.2017
Production Cook
Cherokee Casino Tahlequah
10.2016 - 05.2017
Kitchen Assistance
Cherokee Nation Day Program
08.2016 - 10.2016
Kitchen Assistant
Salvation Army Camp Heart O’ Hills
05.2011 - 08.2014
Support Staff
Moody Store
05.2010 - 10.2010
Certificate of Technical Studies - Medical Billing and Coding
Louisiana State University Eunice
Certificate - Business Management & Administration
Indian Capital Technology Center
Certificate - Horticulture Technician
Indian Capital Technology Center
High School Diploma -
Sequoyah High School