ESTEFFANY MARTINEZ
Hyattsville
Summary
Im an Efficient Medical Receptionist experienced in managing patient appointments and maintaining electronic health records. Streamlined office operations to enhance efficiency and improve patient satisfaction through exceptional communication and organizational skills. Dedicated to delivering high-quality customer service while accurately maintaining comprehensive records and addressing patient inquiries.
Overview
4
4
years of professional experience
Work History
Clinic Operations representative
Children’s National
Washington
07.2025 - Current
- Managed daily operations and workflow for patient scheduling and support.
- Coordinated communication between departments to enhance service delivery.
- Assisted families with inquiries regarding services and appointments.
- Answered customer inquiries regarding billings, payments, account status.
Medical Receptionist
INTERNATIONAL PEDIATRIC CLINIC
Kensington
07.2024 - 03.2025
- Greeted and checked in patients, updating patient information in the computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Entered insurance, demographics and health history into the patient database.
Medical Receptionist
ARLINGTON LOUDOUN PEDIATRIC OPHTHALMOLOGY
McLean
11.2023 - 06.2024
- One of my daily duties was to manage front office customer service, appointment management, billing, and administration tasks to streamline workflow.
- I also scanned insurance, demographics, and health history into the patient EMR database. Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- I verified insurance coverage for appointments and collected co-payments as required. Transmitted medical records and other correspondence by mail, email, or fax.
Sales Associate
ZARA
Annapolis
11.2022 - 10.2023
- Performed daily recovery tasks to ensure that areas remained clean and organized for optimal productivity.
- Handled customer complaints professionally, ensuring customer satisfaction and loyalty.
- Addressed customer issues promptly to enhance satisfaction and maintain a positive store environment.
Education
HIGH SCHOOL DIPLOMA -
Eleanor Roosevelt High School
Greenbelt, MDSkills
- Front Desk Operations
- Insurance Verification
- Referral Verification
- Billing procedures
- Billing adjustments
- Medical Charting
- Medical Terminology
- HIPAA Compliance
- Office management
- Customer service techniques
Languages
- English
- Spanish
Timeline
Clinic Operations representative
Children’s National
07.2025 - Current
Medical Receptionist
INTERNATIONAL PEDIATRIC CLINIC
07.2024 - 03.2025
Medical Receptionist
ARLINGTON LOUDOUN PEDIATRIC OPHTHALMOLOGY
11.2023 - 06.2024
Sales Associate
ZARA
11.2022 - 10.2023
HIGH SCHOOL DIPLOMA -
Eleanor Roosevelt High School