Nijaya Howell
Washington,MD
Summary
Organized and enthusiastic Healthcare Associate with excellent skills in assisting patients to get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good team/relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft and other software.
Overview
6
6
years of professional experience
Work History
Clinic Operations Representative
Children's National Medical Center
Washington, DC
01.2022 - Current
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Implemented Cerner for digitizing and organizing medical records.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Unit Secretary
Medstar Washinton Hospital Center
Washington, DC
07.2021 - 01.2022
- Organized paperwork such as charts and reports for office and patient needs.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Implemented Medconnect for digitizing and organizing over thirty medical records
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Hospitality Assistant
MedStar Southern Maryland Hospital Center
Clinton, MD
11.2020 - 07.2021
- Quickly and accurately served specific meals to patients with special dietary needs.
- Answer patient and healthcare professional calls to ensure diet order is in system and correct.
- Call all patients to receive meal orders.
- Assemble meal carts and deliver patient trays.
- Clean work area thoroughly.
- Ensure all patients receive meals by the end of the meal period.
Guest Service Advocate
Target
Wheaton, MD
07.2020 - 12.2020
- Performed follow-up services for dissatisfied customers.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
Sales Associate
Victoria's Secret
Wheaton, MD
11.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Prepared merchandise for sales floor by pricing or tagging.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved perfect attendance record for 6 months consecutively.
Front Desk Receptionist
Denita's Hair, Skin, And Nail Salon
Washington, DC
06.2017 - 06.2020
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Confirmed relevant guest information and payment methods and updating Client Software.
- Maintained inventory of all retail and salon supplies.
Education
Associate of Science - Nursing
Prince George's Community College
Upper Marlboro, MD09.2023
Diploma -
Suitland High School
District Heights, MD05.2019
Skills
- Communication skills
- Multi-tasking strength
- Excellent people skills
- Basic math skills
- HIPAA Compliance
- Typing 35 wpm
- Administrative skills
- Microsoft and other software
- Nursing Station Operations
- Patient Services
- Registration and Scheduling
- Insurance Authorizations
Timeline
Clinic Operations Representative
Children's National Medical Center
01.2022 - Current
Unit Secretary
Medstar Washinton Hospital Center
07.2021 - 01.2022
Hospitality Assistant
MedStar Southern Maryland Hospital Center
11.2020 - 07.2021
Guest Service Advocate
Target
07.2020 - 12.2020
Sales Associate
Victoria's Secret
11.2019 - 12.2020
Front Desk Receptionist
Denita's Hair, Skin, And Nail Salon
06.2017 - 06.2020
Associate of Science - Nursing
Prince George's Community College
Diploma -
Suitland High School