Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

WHITNEY JAMES

Broussard,LA

Summary

Highly-motivated individual with customer service skills and desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Program Account Executive

Stuller
Lafayette, LA
07.2016 - 01.2024
  • Cultivate customer relationships and manage assigned accounts with key decision makers and follow-up calls.
  • Collaborate with cross-functional teams to close sales, provide technical and logistics support, address concerns or resolve issues efficiently.
  • Process orders via phone or through other channels while offering substitutes and cross sell or up-sell.
  • Created and maintained routine daily reports which became required by my assigned accounts.

Preschool Teacher

Principal's List Preschool
Youngsville, LA
02.2015 - 07.2016
  • Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
  • Established positive relationships with parents and guardians by regularly communicating student progress.
  • Abided by state rules and regulations in addition to the school's policies and procedures.
  • Attended professional development workshops to stay current on best practices for early childhood education.

Front Desk Supervisor

Hampton Inn And Suites
New Iberia, LA
07.2012 - 02.2015
  • Performed administrative tasks such as filing documents, answering a multiline telephone system and answering emails.
  • Created weekly schedules for the front desk staff according to business needs.
  • Supervised and assisted the front desk staff with daily operations to ensure the support and proper customer service was provided.
  • Coordinated room assignments by considering guest preferences and special requests whenever possible.

Library Clerk

Iberia Parish Library
New Iberia, LA
04.2006 - 06.2012
  • Maintained circulation desk, checked in and out materials, collected fines and fees.
  • Restocked and organize materials using the standardized cataloging system, Dewey Decimal Classification.
  • Provided technical support to patrons utilizing computers, printers, scanners.
  • Enforced current library policies fairly with patrons.

Relief Assistant

Live Oak Preschool
New Iberia, LA
08.2007 - 05.2008
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Assisted front desk secretary with clerical support of diverse needs such as greeting and directing visitors, screening and redirecting calls, and conveying messages.
  • Efficiently receiving, sorting and distributing incoming mail content to employee boxes.
  • Adapt to changing priorities and handle unexpected situations with composure.

Education

High School Diploma -

New Iberia Senior High
New Iberia, LA
05-2008

Some College (No Degree) -

Florida Tech University
Melbourne, FL

Skills

  • Customer Service
  • Customer Relationship Building
  • Account Management
  • Task Prioritization
  • Payment Processing
  • Upselling strategies
  • MS Office Applications
  • Salesforce CRM
  • Staff Supervision
  • Reliability, Adaptability and Flexibility

References

References available upon request.

Timeline

Program Account Executive

Stuller
07.2016 - 01.2024

Preschool Teacher

Principal's List Preschool
02.2015 - 07.2016

Front Desk Supervisor

Hampton Inn And Suites
07.2012 - 02.2015

Relief Assistant

Live Oak Preschool
08.2007 - 05.2008

Library Clerk

Iberia Parish Library
04.2006 - 06.2012

High School Diploma -

New Iberia Senior High

Some College (No Degree) -

Florida Tech University

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WHITNEY JAMES