Summary
Overview
Work History
Education
Skills
Certification
Awards
Community Service
Accomplishments
Languages
Timeline
Generic

Whitney Jean Marc

Orlando

Summary


Focused Ride Operator follows procedures and protocols to maximize safety. Detail-oriented individual with great communication and team collaboration skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Attraction Attendant

Universal Studios Orlando
11.2020 - Current


  • Provide a safe and friendly environment for guests, and teams members.
  • Safely evacuate guests off the ride in case of emergency in accordance with attraction procedures.
  • Welcoming guests the attraction in a friendly and professional manner.
  • Made appropriate calls and help guests to follow the attraction procedures.
  • Provide customer service on a daily basis, assisting guest with inquiries about their experience.
  • Assisting and coaching new team members on how to properly complete their duties.
  • Monitor surveillance cameras to ensure guests safety on the attraction.
  • Operate the ride with safety and attention to details while loading and unloading guests from attraction.
  • Managed crowd control effectively, ensuring a pleasant experience for all guests visiting the attraction.

Virtual Queue Attendant

Universal Volcano Bay Water Park
05.2019 - 11.2020
  • Welcomed guest to the attraction, screen for ride requirements
  • Provided guest with updated information regarding the attractions.
  • Maintained a safe and clean environment for guests and team members
  • Followed attraction procedures for inclement weather to evacuate guests in a timely manner.
  • Participated in environmental health and safety responsibilities.

F&B Attendant

Amf Bowling Centers Inc
11.2018 - 05.2019
  • Preparation and food handling.
  • Keep work area clean
  • Receive food orders and handling cash.

Internship

Career Source Florida
06.2018 - 08.2018
  • Organized returned books and materials and assisted with shelving.
  • Assisted library staff with clerical duties to help lighten workload.

Education

High School Diploma -

Maynard Evans High School
Orlando, Florida
05.2018

Associate of Art - Business

Seminole State College of Florida
Altamonte Springs, Florida
05.2022

Bachelor of Science - Business Administration And Management

Western Governors University
Salt Lake City, UT
03-2026

Skills

  • Emotional intelligence
  • Reading/Writing Skills
  • Goal-oriented teamwork
  • Safety Oriented
  • Proper Ride Machine Usage
  • Effective listening
  • Computer Skills
  • Friendly, Positive Attitude
  • Critical Thinking
  • Effective communication skills
  • Time management
  • Know how to use Excel/Word/Power Point
  • Leadership qualities
  • Punctuality
  • Multilingual
  • Resourceful
  • Adaptability

Certification

  • Safety ride track training-2023
  • Child Neglect and Abuse Training -2021
  • Computer applications- 2019
  • Global Connections Secretary-June 2018
  • Internet Web Professional-April 2018

Awards

Team member of the month- July 2022, Team Member of the Year- Dec 2023, Guest Service Provider for the month-Dec 2020, Dean’s List- July 2019, French Honor Society- April 2018, Volunteer appreciation- August 2015

Community Service

Catholic Charities of Central Florida, 2015, Current, Helped with packaging including handing out food to people., Volunteer at Church with a youth program., Involve in conducting seminars/ workshops with focus on mental health, career path, education., Organize field trips for youth activities., Help organize community service for the church., Encourage youth to give back to the community.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Languages

Haitian Creole
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual

Timeline

Attraction Attendant

Universal Studios Orlando
11.2020 - Current

Virtual Queue Attendant

Universal Volcano Bay Water Park
05.2019 - 11.2020

F&B Attendant

Amf Bowling Centers Inc
11.2018 - 05.2019

Internship

Career Source Florida
06.2018 - 08.2018

Associate of Art - Business

Seminole State College of Florida

High School Diploma -

Maynard Evans High School

Bachelor of Science - Business Administration And Management

Western Governors University

Similar Profiles

CREATE PROFILE