Whitney Justice
Summary
Results-driven leader with extensive experience in customer service management and team collaboration. Skilled in developing training programs and strategic planning, contributing to operational enhancements and improved customer loyalty.
Overview
2027
2027
years of professional experience
Work History
FAS Ambassador
State Employees Federal Credit Union
Greensboro, North Carolina
2019 - Current
- Engaged members through targeted communication and relationship-building strategies to foster community involvement.
- Supported team members in daily operations and customer service tasks.
- Managed inquiries and resolved issues promptly, enhancing member satisfaction and trust.
- Attended various forums, seminars, workshops and official functions on behalf of the Ambassador.
- Developed training materials for new staff onboarding, streamlining the integration process and supporting ongoing education.
- Analyzed performance data to identify areas for operational enhancement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Branch Banker III, Branch Banker IV, Mentor, Mortg
BB&T Bank
Greensboro, North Carolina
12.2014 - 05.2019
- Cultivated relationships with affluent clients, enhancing loyalty and retention.
- Conceptualized strategic financial plans based on comprehensive assessments of client needs.
- Collaborated with partners to implement cross-selling initiatives that increased client engagement.
- Resolved customer queries efficiently, achieving high satisfaction rates and fostering client trust.
- Trained and coached new hires on best practices and role execution.
- Ensured compliance with federal and state audit regulations throughout operations.
Teller, CSSR, Personal Banker
Wells Fargo
Greensboro, North Carolina
10.2011 - 12.2014
- Managed daily branch operations and customer service activities to ensure smooth workflow.
- Coordinated staff training initiatives to improve team performance and service quality.
- Processed loan applications and conducted credit evaluations for prospective clients.
- Resolved conflicts between customers and staff to enhance overall satisfaction.
- Participated in branch meetings to discuss performance metrics and improvement strategies.
Education
Associate of Applied Science - Business Administration and Management
Guilford Technical Community College
Jamestown, NCSkills
- Customer relationship management
- Customer engagement
- Customer feedback
- Sales support
- Event coordination
- Team collaboration
- Training development
- Strategic planning
- Conflict resolution
- Sales management
Timeline
Branch Banker III, Branch Banker IV, Mentor, Mortg
BB&T Bank
12.2014 - 05.2019
Teller, CSSR, Personal Banker
Wells Fargo
10.2011 - 12.2014
FAS Ambassador
State Employees Federal Credit Union
2019 - Current
Associate of Applied Science - Business Administration and Management
Guilford Technical Community College