Whitney Kates
lagrange,GA
Summary
Dedicated professional with proven expertise in customer service and office organization. Interested in remote work and consistent compensation.
Overview
3
3
years of professional experience
Work History
Receptionist Assistant
Yvette's Little World
08.2022 - 12.2023
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Productivity, Consistently meet and exceed quality and productivity expectation set by the department on a daily weekly and monthly basis.
Call Center Representative
InfoCision
02.2021 - 05.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintain clear and concise documentation of all customer encounters and resolution, according to department guidelines.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
High School Diploma -
Sound Doctrian Christian Achdemy
Lagrange,ga 05-2015
Skills
- Reception area maintenance
- Maintaining cleanliness
- Appointment scheduling
- Office organization
- Confidentiality
Timeline
Receptionist Assistant
Yvette's Little World
08.2022 - 12.2023
Call Center Representative
InfoCision
02.2021 - 05.2021
High School Diploma -
Sound Doctrian Christian Achdemy