Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Kates

lagrange,GA

Summary

Dedicated professional with proven expertise in customer service and office organization. Interested in remote work and consistent compensation.

Overview

3
3
years of professional experience

Work History

Receptionist Assistant

Yvette's Little World
08.2022 - 12.2023
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Productivity, Consistently meet and exceed quality and productivity expectation set by the department on a daily weekly and monthly basis.

Call Center Representative

InfoCision
02.2021 - 05.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Maintain clear and concise documentation of all customer encounters and resolution, according to department guidelines.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Education

High School Diploma -

Sound Doctrian Christian Achdemy
Lagrange,ga
05-2015

Skills

  • Reception area maintenance
  • Maintaining cleanliness
  • Appointment scheduling
  • Office organization
  • Confidentiality

Timeline

Receptionist Assistant

Yvette's Little World
08.2022 - 12.2023

Call Center Representative

InfoCision
02.2021 - 05.2021

High School Diploma -

Sound Doctrian Christian Achdemy

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Whitney Kates