Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney Kates

lagrange,GA

Summary

Dedicated professional with proven expertise in customer service and office organization. Interested in remote work and consistent compensation.

Overview

3
3
years of professional experience

Work History

Receptionist Assistant

Yvette's Little World
08.2022 - 12.2023
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Productivity, Consistently meet and exceed quality and productivity expectation set by the department on a daily weekly and monthly basis.

Call Center Representative

InfoCision
02.2021 - 05.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Maintain clear and concise documentation of all customer encounters and resolution, according to department guidelines.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Education

High School Diploma -

Sound Doctrian Christian Achdemy
Lagrange,ga
05-2015

Skills

  • Reception area maintenance
  • Maintaining cleanliness
  • Appointment scheduling
  • Office organization
  • Confidentiality

Timeline

Receptionist Assistant

Yvette's Little World
08.2022 - 12.2023

Call Center Representative

InfoCision
02.2021 - 05.2021

High School Diploma -

Sound Doctrian Christian Achdemy
Whitney Kates