Whitney Leben

• Main shifts worked are Friday and Saturday nights, 5pm-2:30am. Work by myself, as it's always one bartender per shift. Resulting in serving high customer volumes working efficiently in an incredibly fast paced environment, putting customer service number one.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Mentored junior staff members, fostering a positive work environment and promoting professional growth.
• Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
• Kept bar presentable and well-stocked to meet customer needs.
• Organized special events such as live music, karaoke, birthday and holiday parties to drive foot traffic into the establishment.
• Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
• Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
• Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
• Cultivated an enjoyable atmosphere by curating appropriate music playlists that catered to various demographics visiting the establishment.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records.
• Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
• Pitched in to help host, waitstaff, bartenders, and bussers during exceptionally busy times such as dinner hour.
• Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
• Streamlined communication between front-of-house and kitchen staff to improve order accuracy and speed of service.
• Motivated staff to perform at peak efficiency and quality.
• Trained new staff according to company policies and standards.
• Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
• Performed daily administrative tasks, such as inventory and ordering supplies.
• Managed team of up to 10 restaurant staff, maintaining exceptional customer service and quality standards.
• Covered staff breaks between restaurants on property.
• Worked all shifts, including opening and closing, managing, serving, bartending.
• Helped in other departments when needed such as catering and housekeeping.

• Served high customer volumes during special events, nights, and weekends, always one bartender per shift.
• Responsible for all food handling, prep, cooking, while maintaing guest service and satisfaction.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Obtained cash bank and stocked service bar to prepare for operation.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Created attractive bar displays by strategically arranging bottles and glasses.
• Built relationships with vendors to manage orders and negotiate costs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.

Stay at home mother of four children.