Microsoft Office
Whitney Leonardo
Hollywood,FL
Summary
Knowledgeable and dedicated with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for goal-oriented work. Effective at using MLA, Chicago and , APA style to complete writing assignments within tight deadlines. Works effectively in both remote or office environments.
Overview
1
1
Language
5
5
years of post-secondary education
2
2
years of professional experience
Work History
Healthcare Customer Service Representative
Chewy
Hollywood, FL
07.2021 - Current
- Resolved problems, served as front line to customer contact leveraging intelligent routing logic to direct pet parents that placed prescription medication orders for their pets.
- Improved operations through consistent hard work and dedication and meeting company compliance standards.
- Reviewed prescription tickets and followed-up with customer support personnel or clinics to resolve root cause of delay.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Experienced with customer relationship management (CRM) system.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Completed data entry tasks with accuracy and efficiency.
- Entered data into Microsoft Excel according to formatting standards with companies prescription needs.
Customer Service Representative
Chewy
Hollywood , FL
04.2020 - 07.2021
- Coordinate all customer support needs, from online order problems to complaints and compliments.
- Recommended products to customers, thoroughly explaining details.
- Documented and detailed calls and complaints using call center's CRM database.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Representative
The Hart Agency
Manhattan, NY
09.2019 - 12.2019
- Promoted product of the week in locations coordinated by company.
- Performed required travel for training and scheduled events.
- Fact-checking and corroborating information which was collected from third party sources
- Acted professional in settings with customers and clients.
- Developed and delivered engaging sales presentations to convey product benefits.
- Utilized professional sales techniques to persuasively communicate with clients.
- Exceeded goals for new accounts in single sales cycle.
Education
Bachelor of Arts - English Literature
SUNY PLATTSBURGH
Plattsburgh, NY 09.2016 - 05.2021
Skills
Data Analysis
Communication
Creative problem solving
Strategic sales knowledge
Open to new information and knowledge
Good listening skills
Service standard compliance
Research
CRM Database
Journalism
Microsoft Office Expertise
Software
Adobe Photoshop
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Healthcare Customer Service Representative
Chewy
07.2021 - Current
Customer Service Representative
Chewy
04.2020 - 07.2021
Sales Representative
The Hart Agency
09.2019 - 12.2019
Bachelor of Arts - English Literature
SUNY PLATTSBURGH
09.2016 - 05.2021