Committed to providing safe and positive customer experiences, I am an outgoing individual with excellent communication skills. My approach to addressing customer inquiries is organized and efficient, resulting in timely issue resolution and overall customer satisfaction. As a self-motivated problem-solver, I excel in multitasking and time management.
Hi, I’m
Whitney Lynch
Grovetown,GA
Summary
Overview
12
years of professional experience
Work History
Peak Technologies
Sales Operations Support Specialist
10.2024 - Current
Job overview
- Interact successfully and positively in a participatory climate, working collaboratively with customers, sales, and the internal team
- Assist sales personnel in day-to-day functions around the sales process
- Work with the assigned sales reps and external customers to reach and exceed sales quotas established by sales leadership
- Be sensitive to the details when composing, processing, and proofing information and data
- Collaborate with Sales Operations Support colleagues and leadership to respond to escalating concerns that are generated from customers
Peak Technologies
Orders Support Specialist
08.2022 - 10.2024
Job overview
- Receive and fulfill special orders while verifying their accuracy
- Work closely with other departments to ensure successful customer interactions and working together to get shipments out in timely a manner
- Manage multiple projects and customers and interruptions with ease
- Responsible for all aspects of order processing (entering new orders, providing support and managing customer satisfaction)
- Attention to detail proofing data for composing and processing orders
TaxSlayer LLC
Tier 2 Technical Support
12.2019 - 04.2020
Job overview
- Provided customer service and troubleshooting by answering phones and e-mails with TaxSlayer self-tax preparation software
- Tier 2 technical support test & verified issues, communicated with Quality Assurance, monitored & updated known issues
- Provided technical support, contacts customers with resolutions or instructions via e-mail or phone
Conduent Inc
Data Entry Specialist (Contract)
07.2018 - 10.2019
Job overview
- Transcribed, reviewed, and interpreted all lease data before entry into the database
- Reviewed all documents for any inaccuracies and update/correct data in the database
- Complied and maintained records of business transactions and reports
- Reached out to clients to verify account information
Augusta Recreation and Parks
Program Coordinator
02.2015 - 01.2017
Job overview
- Inputted information from customer calls and onsite service visits into the company's system using Active Net
- Delivered an exceptional level of accuracy when composing and processing transactions
- Maintained high levels of customer satisfaction by providing effective support for customer inquiries
- Managed multiple programs and took lead on projects for community events
- Proactively identified and solved complex problems impacting operations management and business direction
- Compiled data for weekly general ledger and monthly program reports to disseminate to staff members, and management team
- Prepared and filed financial statements such as balance sheets and income statements
Augusta Recreation and Parks
Recreation Specialist
05.2012 - 02.2015
Job overview
- Administered finances, documentation and permissions for activities
- Established long lasting relationships with both staff members and students through effective communication
- Assisted with smooth and efficient transitions between arrival, room periods, activities, snacks and departures of the after school programs and senior service programs
- Supported site director and program coordinator in coordinating and executing different projects
Education
Georgia Southern UniversityStatesboro, GA
Bachelor of Science from Sports Management, Business Administration
05.2012
University Overview
GPA: GPA
Skills
- Proficiency in Microsoft Suite
- Time management
- Data analysis and critical thinking
- Data entry
- Organizational skills
- Multitasking
- Strong interpersonal skills
- Problem solving
- Listening
- Decision making
Timeline
Sales Operations Support Specialist
Peak Technologies
10.2024 - Current
Orders Support Specialist
Peak Technologies
08.2022 - 10.2024
Tier 2 Technical Support
TaxSlayer LLC
12.2019 - 04.2020
Data Entry Specialist (Contract)
Conduent Inc
07.2018 - 10.2019
Program Coordinator
Augusta Recreation and Parks
02.2015 - 01.2017
Recreation Specialist
Augusta Recreation and Parks
05.2012 - 02.2015
Georgia Southern University
Bachelor of Science from Sports Management, Business Administration
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