Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Madrid

Orlando,FL

Summary

Talented Operations Coordinator successful at supervising and directing daily efforts of project teams and developing effective work procedures and processes. Results-oriented and organized with extensive experience working in fast-paced environments to consistently meet operational targets.

Overview

5
5
years of professional experience

Work History

Coordinator

Walt Disney World Resort
Magic Kingdom
05.2022 - Current
  • Maintain and organize office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies for the area.
  • Plans, executes, coordinates, and organizes various events for the Cast and Leadership team, such as Diversity and Inclusion Events, Recognition Events, and Themed Events.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Communicates with my Leaders, Peers, and other Lines of Business during day-to-day operations, in various ways to find positive solutions that ensure a seamless Guest and Cast Member experience.
  • Facilitates the Genie+ Refresh Class for Magic Kingdom Coordinators and Leaders with both a classroom setting and an interactive experience.

Coordinator

Walt Disney World Resort
EPCOT
10.2021 - 05.2022
  • Planned, executed, coordinated, and organized various events for the Cast and Leadership team, such as Diversity and Inclusion Events, Recognition Events, and Themed Events.
  • Maintain and organize office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies for the area.
  • Partnered with Leadership, Maintenance, and Industrial Engineering to get an Evacuation and Efficiency Class set up for the Cast Members.
  • Communicates with my Leaders, Peers, and other Lines of Business during day-to-day operations, in various ways to find positive solutions that ensure a seamless Guest and Cast Member experience.

Coordinator, Trainer, & Host

Future World Center Attractions
10.2019 - 10.2021
  • Advocated for safety being the number one priority when assisting Guests and other Cast Members in the area, by conducting daily inspections of ride equipment to ensure they are functioning properly.
  • Trained new Cast Members per company standards and the Five Keys Basics and provided constructive feedback and support throughout the training process.
  • Assisted in the Firework viewing and media for opening Harmonious, by setting up proper viewing areas with tape, stanchions and setting Cast Members up in proper safety positions to maintain a safe area for our Guests and Cast, and proper exiting points.
  • Provided excellent Guest Service to Guests by answering questions, resolving complaints, and responding to feedback in a timely manner.

Production Assistant

Disney Fairytale Weddings
Orlando, FL
08.2019 - 09.2019
  • Maintained communication between production staff and crew members.
  • Facilitated the transport of equipment to set locations.
  • Assisted in assembling stage sets and props onsite.
  • Ran errands as necessary for the production team.
  • Performed general office duties such as answering phones, filing paperwork.
  • Organized and coordinated key communications between cast and technical crew.

Education

Bachelor in 3D Animation & VFX -

New Mexico State University
05.2017

Associates Degree of Arts - General Studies -

Western New Mexico University
05.2012

Skills

  • Office Administration
  • Calendar Management
  • Supply Ordering
  • Organization
  • Strong Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, Google Calendar and Google Docs
  • Animation and Digital Film Knowledge
  • People Skills
  • Detail-Oriented
  • Proactive Problem Solver
  • Team Player

Timeline

Coordinator

Walt Disney World Resort
05.2022 - Current

Coordinator

Walt Disney World Resort
10.2021 - 05.2022

Coordinator, Trainer, & Host

Future World Center Attractions
10.2019 - 10.2021

Production Assistant

Disney Fairytale Weddings
08.2019 - 09.2019

Bachelor in 3D Animation & VFX -

New Mexico State University

Associates Degree of Arts - General Studies -

Western New Mexico University

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Whitney Madrid