Whitney Mathis
Salmen Christina Homes
Adelanto,CA
24
years of professional experience
Dedicated Direct Support Professional with expertise in individualized support planning, crisis management, and relationship building. Proven ability to advocate for clients' needs and enhance their daily living skills.
Experienced Direct Support Professional skilled in developing tailored care plans and implementing behavioral management strategies. Committed to fostering client independence and well-being while collaborating with interdisciplinary teams for optimal outcomes.
Diligent with solid background in providing compassionate support to individuals. Adept at managing daily activities and ensuring clients' well-being through personalized care plans. Demonstrated proficiency in communication and problem-solving skills
Compassionate Direct Support Professional with a strong background in crisis intervention and behavioral management. Expertise in assessing client needs and adapting support strategies to enhance quality of life and promote independence.
Work History
Direct Support Professional
1 Year 11 Months- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
Direct Support Professional
2 Years 3 Months- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported clients to medical and dental appointments to provide support.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
Direct Support Professional Lead
4 Years 10 Months- Facilitated daily living activities to enhance client independence and well-being.
- Developed and implemented personalized care plans to meet individual client needs.
- Monitored client progress, adjusting care strategies for optimal outcomes.
- Trained new staff on best practices in direct support and client engagement.
- Conducted regular assessments to evaluate health, safety, and emotional well-being of clients.
- Advocated for clients' rights and needs within community resources and services.
- Collaborated with interdisciplinary teams to ensure comprehensive care delivery.
- Streamlined documentation processes, improving accuracy and compliance in reporting standards.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Direct Support Professional
3 Years 10 Months- Provided individualized support to clients, enhancing daily living skills and independence.
- Assisted in implementing person-centered care plans tailored to each client's needs.
- Monitored client progress, documenting behavioral changes for review by interdisciplinary teams.
- Facilitated recreational activities to promote social interaction and emotional well-being among clients.
- Collaborated with healthcare professionals to ensure comprehensive care and communication strategies were established.
- Identified areas for process improvement, contributing to enhanced service delivery within the team.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
Direct Support Professional
1 Year 2 Months- Trained new staff on best practices in direct support and client engagement techniques.
- Led team meetings focused on sharing insights and strategies for optimizing client care experiences.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Direct Support Professional
2 Years 9 Months- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Cashier Team Lead
3 Years 3 Months- Supervised daily cash register operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashier staff on procedures and customer service best practices.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction.
- Developed training materials for staff, improving onboarding process and knowledge retention.
- Conducted regular audits of cash drawers to maintain financial integrity and compliance.
Cashier
3 Years 2 Months- Trained new staff on register operations and customer service protocols to enhance team performance.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Return Processing Associate
3 Years 2 Months- Oversaw return processing workflows, ensuring compliance with company standards and policies.
- Streamlined merchandise inspection procedures to enhance accuracy and efficiency in returns handling.
- Developed training materials to improve staff understanding of product return guidelines.
- Implemented quality control measures that reduced errors in return documentation processing.
- Analyzed return trends to identify opportunities for improving inventory management practices.
Filing Clerk
6 Years 4 Months- Organized and maintained filing systems for efficient document retrieval and accuracy.
- Processed and indexed a high volume of documents daily, ensuring compliance with organizational protocols.
- Collaborated with team members to streamline filing procedures, enhancing overall workflow efficiency.
- Trained new staff on filing processes and best practices to ensure consistency in operations.
- Implemented improvements in document categorization, reducing retrieval time for critical information.
- Assisted in digitizing records to transition from physical storage to electronic databases for improved access.
Cashier
2 Years 5 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent cash handling practices.
- Assisted customers with inquiries, providing product information and exceptional service.
- Ensured cleanliness and organization of sales floor and checkout areas for optimal customer experience.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Monitored inventory levels, restocking items as needed to meet customer demands.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business opportunities.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma
Associate Degree Healthcare - Healthcare Management
Skills
Time management
First aid and safety
Behavior redirection
Client support
Compassionate caregiving
Medication administration
Behavioral management
Housekeeping tasks
Decision-making support
Health and safety requirements
Client documentation
Direct patient care
Transportation
Appointment scheduling
Relationship building
Client transportation
Disability awareness
ADL support
Goal setting
Social skills development
Recreational activities
Crisis management
Progress documentation
Individualized support planning
Patient assessments
Timeline
Direct Support Professional
Salmen Christina Homes
09.2024 - CurrentRead More
Direct Support Professional
Zion Residential Homes
04.2023 - 07.2025Read More
Direct Support Professional
Diamond Residential Homes
01.2023 - 03.2024Read More
Direct Support Professional
Anderson Adult Homes
09.2020 - 06.2023Read More
Direct Support Professional Lead
Claricesattie White Homes
06.2020 - 04.2025Read More
Direct Support Professional
Peoples Care
06.2020 - 04.2024Read More
Cashier Team Lead
AM PM Gas Station
10.2016 - 01.2020Read More
Cashier
McDonald's Restaurant
08.2008 - 10.2011Read More
Return Processing Associate
Nordstrom Rack
06.2006 - 08.2009Read More
Cashier
AM PM Gas Station
03.2005 - 08.2007Read More
Filing Clerk
Social Security System
06.2002 - 10.2008Read More
Ultimate Medical Academy
Associate Degree Healthcare from Healthcare Management
Read More
Willow Park High School
High School Diploma
Read More