Whitney Mckenzie Wagner

Centerville,OH

Summary

Results-driven administrative and operations professional with 8+ years of leadership experience and 4+ years of dental practice experience. Skilled in patient relations, treatment coordination, insurance verification, billing, scheduling, records management, and office operations. Proven ability to improve workflows, lead teams, resolve patient concerns, and maintain efficient day-to-day operations in fast-paced healthcare and service environments. Experienced in HIPAA compliance, patient financial counseling, insurance account reconciliation, and delivering exceptional patient experiences.

Overview

years of professional experience

Work History

Field Services Associate / Scheduler

Creative Housing Inc.

01.2025 - Current

Manage high-volume scheduling and coordination of service requests.
Provide exceptional customer service while resolving concerns and maintaining client satisfaction.
Process invoices, maintain detailed records, and ensure timely follow-up on work orders.
Coordinate communication between residents, vendors, and internal teams.

Administrative / Operations Manager

REALIZE Property Management

01.2020 - 01.2025

Directed daily office operations, staff management, scheduling, training, and performance oversight.
Managed billing, collections, account reconciliations, and financial reporting.
Maintained compliance documentation, records management, and process improvement initiatives.
Resolved customer concerns and complex service issues while maintaining strong client relationships.
Coordinated with multiple organizations and agencies to secure payments and resolve account discrepancies.

Director's Assistant / Substitute Teacher

Heavenly Kids Center for Learning

01.2016 - 01.2020

Supported administrative operations, payroll processing, records management, and staff coordination.
Communicated effectively with families and staff while maintaining organized documentation.

Patient Service Representative

Main Street Children's Dentistry

01.2008 - 01.2012

Managed front office operations for a busy pediatric dental practice.
Scheduled appointments, coordinated patient flow, and maintained provider schedules.
Verified insurance eligibility, explained benefits, and assisted patients with financial arrangements.
Coordinated treatment plans and helped patients understand recommended procedures and costs.
Processed patient payments, maintained accurate billing records, and reconciled accounts.
Managed patient records while ensuring HIPAA compliance and confidentiality.
Addressed patient concerns professionally and provided exceptional customer service to families.
Collaborated with clinical staff to ensure efficient daily operations and positive patient experiences.

Education

Associate's degree -

Columbus State Community College

Skills

Office Management
Treatment Coordination
Insurance Verification & Benefits
Billing & Collections
Team Leadership & Training
Scheduling & Coordination
Administrative Support

Data & Report Management
Accounts Receivable & Payable
Customer Service
Process Improvement
Communication
Conflict Resolution

Timeline