Whitney Olszewski
Lenoir City,TN
Summary
Dynamic Beauty Advisor with proven sales expertise at Elizabeth Arden, recognized for increasing revenue through effective upselling strategies. Skilled in customer engagement and relationship building, I empower clients with tailored skincare routines and makeup techniques, fostering loyalty and satisfaction. Committed to continuous learning and delivering exceptional service in a fast-paced retail environment.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Elizabeth Arden
Knoxville, Tennessee
08.2023 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Increased sales of premium skincare products with targeted recommendations.
- Utilized social media platforms to promote store events and exclusive offers, expanding customer base.
- Conducted skin analysis procedures to recommend suitable skincare routines, enhancing customer trust.
- Provided makeup application services, elevating customer satisfaction and boosting repeat business.
Owner
Thread and Thistle Boutique
Knoxville, Tennessee
05.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Beauty Consultant
Belk
Knoxville, Tennessee
10.2023 - 03.2025
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted consultations to understand client's desired look.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
- Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
- Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.
- Maintained counter and display areas for cleanliness and organization.
- Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.
- Improved overall store cleanliness by maintaining an organized workspace throughout daily operations.
- Participated in ongoing training sessions to enhance product knowledge and stay current on industry best practices.
- Handled returns or exchanges courteously while adhering to company policies.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Beauty Advisor
It Cosmetics
Knoxville, TN
01.2022 - 08.2023
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted consultations to understand client's desired look.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
- Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
- Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.
- Maintained counter and display areas for cleanliness and organization.
- Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.
- Improved overall store cleanliness by maintaining an organized workspace throughout daily operations.
- Participated in ongoing training sessions to enhance product knowledge and stay current on industry best practices.
- Handled returns or exchanges courteously while adhering to company policies.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Roane State Community College
Harriman, TNSkills
- Customer service
- Organization and multitasking
- Cash handling
- Team collaboration
- Customer engagement
- Flexibility and adaptability
- Upselling strategies
- Sales expertise
- Retail experience
- Client relationship building
- Relationship building
Timeline
Beauty Consultant
Belk
10.2023 - 03.2025
Beauty Advisor
Elizabeth Arden
08.2023 - Current
Beauty Advisor
It Cosmetics
01.2022 - 08.2023
Owner
Thread and Thistle Boutique
05.2021 - Current
Roane State Community College