Whitney Pace
Tifton,GA
Summary
Results-driven professional with seven years of experience in sales leadership, demonstrating a strong track record of exceeding targets and driving revenue growth. A strategic thinker with a keen analytical mindset, adept at solving complex problems and developing innovative solutions to engage customers. Skilled in managing virtual events and enhancing fan engagement through effective communication and organizational skills. Proficient in identifying and leveraging emerging market trends to capitalize on revenue opportunities within the sports sector. Passionate about fostering relationships and creating memorable experiences for fans and customers alike.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Functional Movement Systems
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Successfully managed and renewed continuing education credits in compliance with all state board requirements, ensuring up-to-date qualifications and uninterrupted professional standing.
- Efficiently managed Zoom meeting registrations to ensure seamless access for customers attending virtual courses, enhancing participant experience and satisfaction.
Store Manager
Russell Cellular
01.2016 - 08.2023
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Reviewed and monitored scheduling to maintain payroll
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Developed new store location from ground up by hiring and training efficient team
- Analyzed and interpreted store trends to facilitate planning
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Devised processes to boost long-term business success and increase profit levels
- Bolstered sales volume and initiated advanced employee training
Sports Writer
South Georgia Sports Network
08.2014 - 05.2016
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
- Managed online sports columns, blogs and video pieces.
- Edited many pieces per week, carefully checking content wording and facts.
- Revitalized community sports coverage by increasing assignments and revamping quality standards.
- Covered a range of sports including baseball, softball, football, basketball, and wrestling, providing in-depth analysis, live updates, and engaging content to inform and entertain audiences.
Dental Assistant and Office Manager
Buddy Cawley Family Denistry
03.2015 - 01.2016
- Transferred and directed phone calls, guests and mail to correct staff members
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal
- Educated patients by giving oral hygiene, plaque control and postoperative instructions
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics
- Took dental images following strict patient protection rules, applying lead aprons
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software
- Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants
Sales Lead Keyholder
The Children's Place
03.2012 - 12.2014
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Trained team members in successful strategies to meet operational and sales targets
- Tracked and prioritized work orders to meet daily production requirements
- Opened inventory boxes and restocked shelves
- Designed and built displays to generate customer interest in store merchandise
- Rotated stock according to dates and protocols
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork
- Used daily financial data to analyze company growth and optimize operational strategies
Education
Associate of Arts - Journalism, Broadcast
Abraham Baldwin Agricultural College
Tifton, GA12.2014
High School Diploma -
Tift County High School
Tifton, GA05.2010
Skills
- Recruitment and Hiring
- Team Leadership
- Performance Assessment
- Time Management
- Technical Proficiency
- Sales Tracking
- Department Oversight
- Direct Sales
- Customer Relations
- Process Development and Streamlining
- Communication
- Sports Reporting
Timeline
Customer Service Representative
Functional Movement Systems
08.2023 - Current
Store Manager
Russell Cellular
01.2016 - 08.2023
Dental Assistant and Office Manager
Buddy Cawley Family Denistry
03.2015 - 01.2016
Sports Writer
South Georgia Sports Network
08.2014 - 05.2016
Sales Lead Keyholder
The Children's Place
03.2012 - 12.2014
High School Diploma -
Tift County High School
Associate of Arts - Journalism, Broadcast
Abraham Baldwin Agricultural College
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