WHITNEY PARKER
Brooklyn,NY
Summary
Motivated customer service specialist with over 10 years of retail experience in a fast-paced, team-based environment.
Overview
14
14
years of professional experience
Work History
Partnerships and Growth Lead Pharmacy Technician
Capsule Pharmacy
03.2025 - Current
- Oversaw daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored junior pharmacy technicians on medication management and inventory control.
- Implemented workflow improvements to enhance efficiency in prescription processing and patient service.
- Collaborated with pharmacists to optimize medication dispensing processes, reducing errors and delays.
- Led team meetings to discuss performance metrics, addressing challenges and fostering continuous improvement initiatives.
- Supervised 60 pharmacy technicians and coordinated day-to-day assignments.
Partnerships and Growth Pharmacy Technician
Capsule Pharmacy
11.2024 - 03.2025
- Processed prescriptions accurately and efficiently, ensuring compliance with safety and regulatory standards.
- Operated pharmacy management software to input patient information and manage prescription orders.
- Trained new technicians on operational procedures, enhancing team performance and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Experience Agent
Capsule Pharmacy
12.2021 - 11.2024
- Assisted clients in resolving inquiries, ensuring satisfaction and prompt service delivery.
- Maintained accurate records of customer interactions using CRM software to track engagement.
- Collaborated with team members to streamline processes, enhancing operational efficiency.
- Operated pharmacy software systems for processing prescriptions and managing patient records.
Lead Pharmacy Technician
CVS Pharmacy
11.2016 - 02.2018
- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored junior technicians on medication preparation and dispensing procedures.
- Managed inventory levels, optimizing stock availability and minimizing waste through effective ordering practices.
- Implemented workflow improvements, increasing efficiency in prescription processing by streamlining tasks.
Shift Supervisor
CVS Pharmacy
Brooklyn, NY
06.2014 - 06.2015
- Delivered excellent customer service by greeting and assisting each customer.
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Reported to the district manager regarding all store and staff issues.
- Performed store opening, closing and shift change actions.
- Received and processed customer payments.
Pharmacy Technician
CVS Pharmacy
Brooklyn, NY
01.2012 - 06.2014
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.
- Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to ensure quality, security and proper disposal.
- Performed date entry for patients requesting new prescriptions and refill request into the company data base.
- Processed third party payments through the cash register.
Skills
- Pharmacy software proficiency
- Rapid data entry skills
- Detail-oriented
- People-oriented
- Strong client relations
- Staff leadership
- Teamwork and collaboration
- Problem-solving abilities
- Decision-making
- Goal setting
- Schedule management
Timeline
Partnerships and Growth Lead Pharmacy Technician
Capsule Pharmacy
03.2025 - Current
Partnerships and Growth Pharmacy Technician
Capsule Pharmacy
11.2024 - 03.2025
Pharmacy Experience Agent
Capsule Pharmacy
12.2021 - 11.2024
Lead Pharmacy Technician
CVS Pharmacy
11.2016 - 02.2018
Shift Supervisor
CVS Pharmacy
06.2014 - 06.2015
Pharmacy Technician
CVS Pharmacy
01.2012 - 06.2014