WHITNEY PIERCE
Portland,OR
Summary
Experienced Sales and Customer Success professional adept at managing numerous accounts and driving growth for a diverse product portfolio. Seeking new opportunities to leverage my proven relationship-building and revenue-generating abilities.
Overview
7
7
years of professional experience
Work History
Account Manager
Asmodee North America
Lino Lakes, MN
07.2021 - Current
- Managed 100 accounts across the U.S., driving over $1,000,000 in sales and consistently ranking in the top KPI metrics, including weekly sales and revenue.
- Trained 5+ coworkers on how to use our online sales and communication platforms.
- Analyzed client data and identified opportunities for growth.
- Found workarounds and de-escalated situations when the inevitable technical difficulties arose.
- Maintained accurate records of all customer interactions in the CRM system.
- Developed strategies to increase revenue from existing accounts.
- Cultivated strong relationships with key accounts.
Manager
Lou and Harry's
East Lansing, MI
01.2018 - 01.2020
- Expertly served an extensive range of beers and drinks in a Big Ten establishment with significant customer volume.
- Supervised and trained 8+ staff, ensuring high-quality service and compliance with policies.
- Developed marketing strategies leading to a 10% increase in customer retention through promotions and events.
- Increased bar sales by 20%, compared to other staff.
- Created an enjoyable environment through effective interpersonal skills.
Television Production Intern
Wood Tv8
Grand Rapids, MI
06.2018 - 08.2018
- Organized and maintained files of all video footage, audio recordings, photographs, and related materials.
- Assisted in the research for new show ideas and concepts.
- Recorded live events for broadcast or post-production use.
- Assisted in the setup and breakdown of equipment for shoots outside the studio.
Education
Bachelors of Journalism -
Michigan State University
East Lansing, MISkills
Technical Skills: Pipedrive CRM, Microsoft BC Invoice Management, Microsoft Suite, Microsoft Power BI
Client Relations & Organization: Account Management, Sales Development, Customer Relationships, Data Analytics
Timeline
Account Manager
Asmodee North America
07.2021 - Current
Television Production Intern
Wood Tv8
06.2018 - 08.2018
Manager
Lou and Harry's
01.2018 - 01.2020
Bachelors of Journalism -
Michigan State University
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