- DIY and Home Improvement
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I like working with my hands and fixing things
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Cooking
- Outdoor Recreation
- Music
- Food Tourism
Jacob Smith
Canton,OH
Summary
Results-driven Account Manager with over 10 years of experience in driving territory growth, fostering client relationships, and leading teams within the healthcare and service industries. Proven track record of increasing donor recruitment, expanding territory accounts, and guiding high-performing teams to consistently exceed operational and sales objectives. Strong background in business development, workforce management, and community engagement contributes to a comprehensive approach to achieving organizational goals. Committed to leveraging expertise to enhance client satisfaction and drive sustainable growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Manager
Vitalant
Canton, OH
07.2023 - Current
- Partner with volunteer blood drive coordinators to recruit first-time donors and increase overall appointment volume.
- Develop and execute strategic recruitment plans to meet and exceed collection goals.
- Identify and secure new blood drive opportunities within assigned territory, expanding community partnerships.
- Collaborate with community leaders and corporate partners to schedule future blood drives and increase frequency.
- Drive territory growth through relationship-building, prospecting, and performance tracking.
Team Lead
Vitalant
Canton, OH
04.2014 - 07.2023
- Supervised and mentored a team of phlebotomists to ensure compliance with SOPs and achievement of daily collection targets.
- Managed scheduling, workforce allocation, and performance evaluations.
- Maintained inventory control and placed weekly supply orders.
- Ensured operational readiness through equipment logs, preventive maintenance, and work order completion.
- Maintained CMV certification and ensured vehicle compliance and safety standards.
- Collaborated closely with blood drive coordinators to achieve performance metrics.
- Operated in frontline phlebotomy role as needed to maintain service excellence.
Banquet Supervisor
Holiday Inn
North Canton, OH
10.2012 - 04.2014
- Oversaw banquet operations including room setup, staffing, and event execution.
- Managed food, beverage, and linen inventory and coordinated vendor orders.
- Created weekly staff schedules and supervised service teams.
- Partnered with sales and culinary teams to ensure customer satisfaction and event success.
- Assisted kitchen staff during high-volume events to maintain service standards.
Education
No Degree - Business Management
Walsh University
North Canton, OHSkills
- Sales & Account Management
- Territory Management
- B2B Sales & Prospecting
- Lead Generation
- Cold Calling
- Sales Presentations
- Account Development
- Customer Relationship Management (CRM, Salesforce, Oracle)
- Achieving Sales Targets
- Leadership & Operations
- Team Leadership & Supervision
- Workforce Management (Kronos, Oracle HCM)
- Training & Development
- Succession Planning
- Inventory & Logistics Management
- Continuous Improvement
- Quality Control
- Conflict Resolution
- Technical & Analytical Skills
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Power BI
- ERP Systems
- Data Collection & Analysis
- Root Cause Analysis
- Healthcare & Compliance
- Phlebotomy & Venipuncture
- CGMP Awareness
- Safety & Regulatory Compliance
- Equipment Maintenance
Certification
- CPR Certified
- BLS Certified
- ACLS Certified
- Commercial Driver’s License (CMV Certified)
Interests
Timeline
Account Manager
Vitalant
07.2023 - Current
Team Lead
Vitalant
04.2014 - 07.2023
Banquet Supervisor
Holiday Inn
10.2012 - 04.2014
No Degree - Business Management
Walsh University