Chad Abbott
Mechanicville
Summary
Results-driven professional with a history of surpassing sales targets through strategic account management. Strong ability to cultivate relationships with high-level stakeholders, enhancing client satisfaction and loyalty while driving revenue growth. Expertise in developing comprehensive account plans and collaborating cross-functionally to achieve organizational objectives.
Overview
18
18
years of professional experience
Work History
Account Manager
Liquidity Services
Bethesda
02.2024 - 02.2026
- Delivered onsite, telephone, email, and internet training and support to clients in assigned territory
- Conducted regular follow-ups to promote increased utilization by clients
- Effectively collaborated with various departments (i.e. Marketing, Client Services, Business Development, Sales Support, etc.).
- Facilitated meetings to share updates and collect feedback.
Global Account Manager
OnSolve, LLC
Atlanta
01.2013 - 01.2023
- Cultivated relationships with executive-level and C-suite personnel to build trust, drive sales, and strengthen collaboration across organizations.
- Met/exceeded annual sales quotas consistently over a 5-year period by showcasing a track record of exceeding performance expectations.
- Managed $5-$6M in client revenue by displaying strong financial acumen while contributing to the overall profitability of the business.
- Developed and maintained relationships with Fortune 500 companies, leading to contract renewals and continued business partnerships.
- Spearheaded a portfolio of over 250 accounts successfully by exemplifying effective organizational and multitasking skills to meet the diverse needs of a large client base.
- Manage and establish the sales pipeline to ensure a steady flow of opportunities and potential clients to support business growth.
- Leveraged in-depth knowledge of products and industry to identify revenue growth and upsell opportunities, enhancing company's market position.
- SWN Communications, Inc.
Customer Support Manager
SWN Communications, Inc.
New York
01.2008 - 01.2013
- Provided support to clients with a focus on maintaining loyalty and account retention by addressing personnel needs promptly.
- Liaised with high-profile clients to implement detailed accounts and tailor solutions to meet individuals’ specific requirements.
- Trained clients on the software by utilizing excellent verbal, written, and presentational skills.
- Facilitated training sessions onsite and through web conferences to enhance client software proficiency.
- Offered tier 2 technical support by leveraging extensive knowledge of the system and software to assist clients in resolving issues efficiently.
- Coordinated resolution of client concerns through effective entry of trouble tickets and collaboration with internal departments.
- Secured client data and ensured validity/timely import while emphasizing a commitment to data integrity and security.
- Identified, diagnosed, and actively participated in resolving arising technical issues to ensure a seamless experience for clients.
- Maintained strong relationships with 140 clients, fostering connections to ensure high levels of satisfaction.
- Demonstrated strong leadership skills and contributed to the success of the support team while leading a team of Customer Support Managers.
Substitute Teacher
Waterford-Halfmoon High School
Waterford
Claims Customer Service Representative
ValueOptions, Inc.
Albany
Education
Bachelor of Science - Political Science, Psychology
State University of New York at Albany
AlbanySkills
- Sales & Account Management
- Customer Relationship Management
- Business Development
- Revenue Optimization
- Customer experience
- Stakeholder Engagement
- Strategic execution
- Cross-Functional Collaboration
- Client Training
Timeline
Account Manager
Liquidity Services
02.2024 - 02.2026
Global Account Manager
OnSolve, LLC
01.2013 - 01.2023
Customer Support Manager
SWN Communications, Inc.
01.2008 - 01.2013
Substitute Teacher
Waterford-Halfmoon High School
Claims Customer Service Representative
ValueOptions, Inc.
Bachelor of Science - Political Science, Psychology
State University of New York at Albany