Whitney Pleasant
Winnsboro,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Sales Associate
Walmart
03.2014 - 10.2020
- Assisted customers with product inquiries and service needs.
- Operated cash register and processed customer transactions efficiently.
- Provided product recommendations based on customer preferences and trends.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Customer Service Representative
Teleperformance
11.2020 - 06.2021
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
- Managed claims processing using industry-specific software to streamline workflows.
- Trained new team members on best practices and service protocols.
- Collaborated with cross-functional teams to improve service delivery standards.
Customer Service Representative
Sedgwick Claims Management
07.2021 - 03.2024
- Managed customer inquiries through phone and email communication.
- Documented interactions in claims management systems for accurate record-keeping.
- Assisted clients in understanding their claims process and requirements clearly.
- Handled escalated customer complaints with professionalism and empathy.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Food Truck Manager
Tickle My Ribs Food Truck
03.2024 - 07.2026
- Managed daily food truck operations.
- Ensured compliance with health and safety regulations during service.
- Juggled high volume of orders during lunch rush while making sure every customer received food as ordered.
- Organized involvement in local events, meetings and parties to serve as caterers or food vendors.
- Set up and broke down food truck station, ensuring cleanliness and organization.
- Operated grills, fryers and broilers to cook items to quality guidelines.
Education
Dental Assistant -
Unitech Training Academy
Winnsboro05-2018
High School Diploma -
Franklin Parish High School
Winnsboro, LA05-2010
Skills
- Customer relationship management
- Food safety
- Inventory management
- Team leadership
- Time management
- Problem solving
- Effective communication
- Active listening
- Adaptive team player
Education and Training
other,other
Timeline
Food Truck Manager
Tickle My Ribs Food Truck
03.2024 - 07.2026
Customer Service Representative
Sedgwick Claims Management
07.2021 - 03.2024
Customer Service Representative
Teleperformance
11.2020 - 06.2021
Sales Associate
Walmart
03.2014 - 10.2020
High School Diploma -
Franklin Parish High School
Dental Assistant -
Unitech Training Academy