Whitney Ramey
Liberty,IN
Summary
Accomplished Store Manager and Customer Service Representative with a proven track record at both Woodruff’s Supermarket and Protech Powder Coatings, Inc., excelling in high-stress situations and conflict resolution, enhancing customer loyalty. Skilled in Microsoft Excel and critical thinking, adept at transforming challenges into solutions, significantly improving client relations and operational efficiency.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Protech Powder Coatings, Inc.
2021.12 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Store Manager
Woodruff’s Supermarket
2010.06 - 2021.12
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
N/a - Criminal Justice
University of Indianapolis
IndianapolisAcademic Honors Diploma - General
Union County High School
Liberty, IN06.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Client Relations
- Professional telephone demeanor
- Microsoft Outlook
- Follow-up skills
- Call Management
- Appointment Scheduling
- Order Processing
- Documentation
- Building rapport
Timeline
Customer Service Representative
Protech Powder Coatings, Inc.
2021.12 - Current
Store Manager
Woodruff’s Supermarket
2010.06 - 2021.12
N/a - Criminal Justice
University of Indianapolis
Academic Honors Diploma - General
Union County High School
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