Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney Retana Diaz

Jacksonville,FL

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

4
4
years of professional experience

Work History

Sales Associate

Marshalls
12.2022 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.


Sales Associate

Pandora Jewelry
12.2021 - 06.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Coordinator

TJ Maxx
04.2019 - 08.2021
  • Entered data, generated reports, and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Handled incoming and outgoing shipping and receiving activities.

Education

Associate of Arts - Psychology

FSCJ
Jacksonville, FL
04.2024

Skills

  • Payment Processing
  • Strategic Planning
  • Relationship Building
  • Problem-Solving Skills
  • Listening Skills
  • Reliable and Punctual
  • Flexible Schedule
  • Excellent People Skills
  • Stocking and Receiving

Timeline

Sales Associate

Marshalls
12.2022 - 06.2023

Sales Associate

Pandora Jewelry
12.2021 - 06.2022

Coordinator

TJ Maxx
04.2019 - 08.2021

Associate of Arts - Psychology

FSCJ
Whitney Retana Diaz