Whitney Rohde
Midvale
Summary
Compassionate Case Manager experienced in crisis intervention and emotional support, dedicated to enhancing quality of life for individuals in early recovery. Managed high caseloads effectively while maintaining confidentiality and delivering quality care in high-pressure environments. Focused on creating positive community impact through collaborative team efforts and resourceful client support.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Case Manager
Switchpoint Fair Park
Salt Lake City
12.2025 - Current
- Coordinated client intake processes and assessed individual needs for services.
- Developed personalized case plans to support client goals and progress.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Connected clients with community resources and support services for assistance.
- Advocated for clients' rights and access to necessary health services.
- Monitored client progress through regular follow-up contacts.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed trusting relationships with social services, health care providers and governmental agencies.
RECOVERY ASSISTANT
Volunteers Of America
Salt Lake City
08.2025 - Current
- Supported clients in detox, facilitating treatment access and goal achievement during their stay.
- Demonstrated positive recovery behaviors in group sessions. and positive coping skills, accountability.
- Documented daily activities, client interactions, and incident reports to maintain comprehensive records.
- Supported crisis intervention by de-escalating emotional situations calmly and safely.
- Completed documentation of client activities and interactions to ensure accurate record-keeping. of daily activities, client interactions, and incident reports.
- Provided emotional and practical support to individuals in early recovery, promoting stability and resilience.
RESIDENTIAL STAFF SUPPORT
Journey Treatment Center
Cottonwood Heights
05.2025 - Current
- Ensured safe environment for residents by implementing safety protocols and conducting regular safety checks, resulting in reduced incidents.
- Maintained a safe environment for residents by implementing safety protocols and conducting regular safety checks.
- Delivered emotional support to residents during challenging times or transitions, enhancing their well-being and resilience.
- Interacted with residents using empathy and patience to provide emotional support.
- Maintained confidentiality of resident information according to HIPAA guidelines.
- Communicated significant changes in resident behavior or health status to supervisors, facilitating timely interventions.
RESIDENT SUPPORT STAFF
friends of Switchpoint
Salt Lake City
09.2023 - 12.2023
CAREGIVER
TKJ Services
Salt Lake City
04.2023 - 09.2023
- Created personalized care plans for each client based on their individual needs and preferences.
- Assisted with daily activities such as bathing, dressing, grooming, and medication management.
- Maintained clean, organized living environments for clients through light housekeeping duties, enhancing comfort and safety.
- Prepared nutritious meals based on dietary restrictions.
- Provided companionship and emotional support to clients, fostering a sense of belonging and reducing feelings of loneliness.
- Maintained a clean and organized living environment for clients by performing light housekeeping duties.
- Documented daily observations of changes in behavior or health conditions, ensuring timely communication with healthcare professionals.
SERVER
Buffalo Wild Wings
Salt Lake City
12.2020 - 01.2023
- Demonstrated exceptional multitasking skills during peak hours, accurately managing 15+ tables.
- Coordinated with kitchen staff to facilitate timely delivery of food orders, enhancing overall dining experience.
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies.
- Ensured cleanliness of dining area by efficiently clearing tables, sanitizing surfaces, and restocking supplies to maintain high standards.
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift.
- Trained new servers on restaurant policies and best practices, fostering a knowledgeable team committed to excellent customer service.
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency.
DISPATCHER/CUSTOMER SERVICE
Me and Brothers
Salt Lake City
06.2021 - 12.2021
- Managed phone communications with drivers and customers, ensuring clear and timely information exchange.
- Communicated with customers regarding shipment status updates, addressing any concerns or issues promptly and professionally.
- Monitored driver activities, including tracking their locations and ensuring adherence to safety regulations.
- Handled phone communications with drivers and customers throughout the day.
- Maintained accurate records of all shipments, including pickup and delivery times, route details, and any incidents or delays.
- Closely collaborated with warehouse personnel to coordinate loading/unloading schedules for optimal efficiency.
- Resolved logistical challenges, including rerouting due to road closures or accidents, to maintain delivery schedules.
- Managed multiple tasks simultaneously with strong organizational skills, ensuring attention to detail throughout.
SERVER/HOST/MANAGER
Ruby Tuesday
West Valley City
05.2007 - 10.2009
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies.
- Created employee schedules to optimize staffing levels while meeting business demands.
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift.
- Trained new servers on restaurant policies and procedures to enhance customer service delivery.
- Coordinated multiple tasks simultaneously, ensuring professionalism and operational efficiency.
- Oversaw daily restaurant operations to maintain service quality and customer satisfaction.
- Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction.
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service.
Education
Case Management - Case Management
Utah Department of Health And Human Services
Salt Lake City, UT 12.2025 - 12.2025
Substance Abuse Counselor - Substance Abuse Disorder Counselor (SUDC)
Salt Lake Community College
Salt Lake City, UTGENERALS -
Skyview Academy High School
Salt Lake City, UTSkills
- Case management
- Client assessment
- Crisis intervention
- Recovery planning
- Relapse prevention
- Substance abuse education
- Care coordination
- Medication Administration
- Client documentation
- Client confidentiality
- Documentation practices
- Community outreach
- Referral networking
- Emotional support
- Peer support
- Recovery support
- Confidentiality practices
- Professional boundaries
- Management
- Leadership
- Training & Development
- Supervising Experience
- Conflict resolution
- Resource coordination
- Mental health awareness
- Verbal and written communication
- Caregiving
- Client advocacy
- Verbal and written communication
Certification
- First Aid Certification, 11/01/25
- CPR Certification, 11/01/25
- Peer Support Certification, 11/01/25
Timeline
Case Manager
Switchpoint Fair Park
12.2025 - Current
Case Management - Case Management
Utah Department of Health And Human Services
12.2025 - 12.2025
RECOVERY ASSISTANT
Volunteers Of America
08.2025 - Current
RESIDENTIAL STAFF SUPPORT
Journey Treatment Center
05.2025 - Current
RESIDENT SUPPORT STAFF
friends of Switchpoint
09.2023 - 12.2023
CAREGIVER
TKJ Services
04.2023 - 09.2023
DISPATCHER/CUSTOMER SERVICE
Me and Brothers
06.2021 - 12.2021
SERVER
Buffalo Wild Wings
12.2020 - 01.2023
SERVER/HOST/MANAGER
Ruby Tuesday
05.2007 - 10.2009
Substance Abuse Counselor - Substance Abuse Disorder Counselor (SUDC)
Salt Lake Community College
GENERALS -
Skyview Academy High School