Whitney Ross
Lawrenceburg,IN
Summary
Compassionate and detail-oriented individual with a versatile background in caregiving and customer support. Known for strong communication skills and a commitment to teamwork, ready to leverage experience to enhance patient care and satisfaction.
Overview
1
1
Certification
11
11
years of professional experience
Work History
CNA
Waters of Dillsboro
Dillsboro, Indiana
03.2026 - Current
- Assisted residents with daily living activities and personal hygiene needs.
- Responded to patient calls and requests with urgency and compassion.
- Provided emotional support and companionship to residents during daily interactions.
- Documented patient care activities accurately in electronic health records.
Sales Representative
Younique
01.2020 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Engaged customers to understand their needs and preferences.
- Demonstrated product features to enhance customer knowledge and satisfaction.
- Built strong relationships with clients through effective communication and trust.
DHL-HUB
DHL Expresss
, KY
08.2017 - 09.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Customer Support
Citi Bank
02.2017 - 05.2017
- Delivered customer support in a high-volume call environment, effectively addressing customer inquiries and issues.
- Provided customer support through phone, email and chat channels.
- Streamlined customer support operations by implementing best practices for incident tracking and problem resolution procedures.
- Managed customer accounts and updated information accurately using banking software programs to ensure data integrity.
Customer Service
Eyemart Express
02.2016 - 08.2017
- Provided professional customer service to ensure client satisfaction.
- Assisted customers with inquiries, resolving issues to improve overall experience.
- Coordinated client appointment schedules to enhance service access.
Education
High School Diploma -
Lawrenceburg High School
Lawrenceburg, IN05-2012
Skills
- Patient care assistance
- Patient care
- Data accuracy
- Effective communication
- Call handling
- Time management
- Compassionate caregiver
- Empathy and patience
Certification
- CNA
Timeline
CNA
Waters of Dillsboro
03.2026 - Current
Sales Representative
Younique
01.2020 - Current
DHL-HUB
DHL Expresss
08.2017 - 09.2025
Customer Support
Citi Bank
02.2017 - 05.2017
Customer Service
Eyemart Express
02.2016 - 08.2017
High School Diploma -
Lawrenceburg High School