Whitney Rowley

INMAN

Summary

Dynamic and results-oriented professional with extensive experience in fast-paced environments, including a notable tenure at Amazon. Excelled in coordinating efficient routes and delivering time-sensitive specimens, demonstrating exceptional problem-solving and multitasking abilities. Proven track record of building trust with customers and enhancing satisfaction through meticulous attention to confidentiality and organization.

Overview

years of professional experience

Work History

Courier

Amazon

06.2022 - Current

Followed company policies and procedures during shift.
Maximized processes by managing delivery schedules and prioritizing based on urgency.
Built professional relationships with customers and business partners to establish trust and credibility.
Obtained signatures for delivery documents and packages.
Safely loaded items into delivery vehicle to minimize damage while in transit.
Utilized GPS navigation systems to navigate faster routes.
Contacted customers to confirm delivery details and locations.
Delivered packages to customer doorsteps and business offices.

CNA/CMA

Pleasant View Home

09.2013 - 04.2023

Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Performed medical records management, including filing, organizing and scanning documents.

Grocery Team Member

Berridges IGA

05.2005 - 09.2013

Pleasantly greeted customers and provided prompt and courteous service.
Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
Assisted customers by finding items quickly to boost store satisfaction rates.
Addressed customer complaints and concerns, providing mutually beneficial solutions.
Operated cash register to accurately process and record customer payments.
Stocked shelves and organized merchandise displays for easy retrieval.
Prioritized helping customers over completing other routine tasks in store.

Education

Certificate - Health Administration

Hutchinson Community College

Hutchinson, KS

Skills

Coordinating efficient routes
Delivery and pickup
Attention to confidentiality

Delivering time-sensitive specimens
Multitasking and organization
Problem-solving

Timeline