Whitney Seddon
Fort Greely,Alaska
Summary
Accomplished driver with expertise in GPS navigation and customer service, honed at Uber. Proven ability to enhance rider satisfaction through effective problem-solving and teamwork. Successfully increased ride acceptance rates by 20% while maintaining vehicle safety standards. Dependable and reliable, consistently delivering passengers safely and on time.
Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on rideshare. Proactive and dependable with excellent work ethic.
Overview
3
3
years of professional experience
Work History
Uber Driver
Uber
Fairbanks, AK
10.2019 - 12.2022
- Ensured high-quality customer service through effective communication and problem-solving skills.
- Navigated efficiently using GPS technology to optimize routes and reduce wait times.
- Maintained vehicle cleanliness and adherence to safety standards for passenger comfort.
- Managed multiple ride requests simultaneously, demonstrating strong time management abilities.
- Collected and analyzed passenger feedback to improve service quality and enhance experience.
- Mentored new drivers on best practices for safety, efficiency, and customer interaction.
- Implemented strategies that improved ride acceptance rates within local market segments.
- Collaborated with Uber support teams to resolve issues and streamline operational processes effectively.
- Delivered passengers to destinations safely and on time.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Followed applicable traffic regulations and traffic laws.
- Developed deep knowledge of local routes and area destinations.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Adhered to tight schedule and met departure and arrival deadlines.
- Followed designated routes and schedules while operating vehicles.
- Remained calm and poised in emergent situations.
- Helped passengers with luggage, collected fares and politely answered questions.
- Pointed out landmarks and other points of interest to passengers.
- Drove VIPs to corporate events and meetings.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
Lyft Driver
Lyft
Fairbanks, AK
09.2019 - 12.2021
- Ensured passenger safety by adhering to traffic regulations and company policies.
- Provided exceptional customer service, resolving issues and enhancing rider experience.
- Navigated efficiently using GPS systems to optimize route selection and minimize delays.
- Maintained vehicle cleanliness and performed routine inspections to ensure operational readiness.
- Monitored ride requests and responded promptly to maximize ride acceptance rates.
Education
Graduate Certificate - Certified Medical Assistant, CMA. CMAA, CCMA
MedCertify
11-2025
High School Diploma -
Valley of Praise Christian School
South Pittsburg, TN05-2005
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and reliable
- Time management
- Dependable and trustworthy
- Multitasking Abilities
Timeline
Uber Driver
Uber
10.2019 - 12.2022
Lyft Driver
Lyft
09.2019 - 12.2021
Graduate Certificate - Certified Medical Assistant, CMA. CMAA, CCMA
MedCertify
High School Diploma -
Valley of Praise Christian School