Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney Snider

Renton

Summary

Enthusiastic and reliable with 15+ years experience in restaurants. I take pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

14
14
years of professional experience

Work History

Server/Cocktail Server

Buffalo Wild Wings
06.2022 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.

Server/Cocktail Server

Red Robin
03.2018 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties
  • Provided attentive service during high-volume periods without sacrificing attention to detail
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Implemented effective communication strategies between front-of-house and back-of-house

Server/ Cashier

Mediteranian Express
01.2015 - 09.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Took inventory for the entire resturant
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.

Cashier

Wendys Resturant
03.2010 - 02.2012
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Education

High School Diploma -

Sumner High School
Sumner, WA
06-2005

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Memory retention
  • Safe food handling
  • Trained in Expo position
  • Point of sale operation
  • Multitasking and organization
  • Upselling techniques
  • Take-out service
  • Liquor, wine, and food service
  • Reliable and responsible

Timeline

Server/Cocktail Server

Buffalo Wild Wings
06.2022 - 08.2024

Server/Cocktail Server

Red Robin
03.2018 - 08.2022

Server/ Cashier

Mediteranian Express
01.2015 - 09.2018

Cashier

Wendys Resturant
03.2010 - 02.2012

High School Diploma -

Sumner High School

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Whitney Snider