Vincent Fortaleza
Las Vegas
Summary
Enthusiastic server known for delivering exceptional service and driving customer satisfaction. Expertise in upselling and conflict resolution contributes to a dynamic dining atmosphere. Ready to support team objectives and elevate guest experiences.
Overview
13
13
years of professional experience
Work History
Server/Cocktail Server
Splash
San Francisco
01.2025 - 05.2025
- Served high volume of daily customers with exceptional service in fast-paced dining setting.
- Ensured outstanding customer satisfaction through efficient and attentive service.
- Orchestrated unique culinary and beverage experience enhanced with engaging activities such as a golf simulator, pool tables, shuffleboard, darts, etc.
Subsidized Child Care Provider
Solano County
Benicia
02.2022 - 12.2024
- Established safe, nurturing environment promoting children's growth and learning.
- Prepared meals, snacks, and refreshments tailored to dietary needs.
- Provided daily care for children, assisting with feeding, dressing, and activities.
- Facilitated positive interactions among children through constant supervision.
- Supported infants and toddlers during meal times, ensuring proper feeding.
Inside/Driver
Pacifica Pizza
Benicia
01.2012 - 01.2022
- Assisted with order preparation and ensured accuracy before delivery.
- Managed cash transactions and processed payments upon delivery completion.
- Delivered goods and services to customers on time and in excellent condition.
Server
Cypress
Walnut Creek
08.2012 - 04.2014
- Maintained high customer satisfaction through effective management of multiple tables.
- Delivered excellent service, prioritizing client needs and preferences.
- Upsold menu specials to enhance guest experience and increase sales.
- Executed table side cooking service, engaging guests with personalized culinary demonstrations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
GED -
Martinez Adult Education
Martinez07-2009
Some College (No Degree) - Psychology
Diablo Valley College
Pleasant Hill, CASkills
- Customer service and upselling
- Time management and attention to detail
- Conflict resolution strategies
- Strong work ethic
- High-volume dining experience
- Team collaboration
References
References available upon request.
Timeline
Server/Cocktail Server
Splash
01.2025 - 05.2025
Subsidized Child Care Provider
Solano County
02.2022 - 12.2024
Server
Cypress
08.2012 - 04.2014
Inside/Driver
Pacifica Pizza
01.2012 - 01.2022
GED -
Martinez Adult Education
Some College (No Degree) - Psychology
Diablo Valley College