Whitney Stiver
Sidney,OH
Summary
Dynamic leader with proven success in operations management and team building at Wendy's. Excelled in fostering employee satisfaction and customer loyalty, enhancing operational efficiency through effective coaching. Skilled in P&L management and customer relations, achieving significant organizational objectives. Demonstrates exceptional communication and problem resolution abilities.
Overview
20
20
years of professional experience
Work History
General Manager
Wendys
11.2004 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring staff on principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Interacted well with customers to build connections and nurture relationships.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Anna
Anna, OH05.2005
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Training and coaching
- Customer Relations
- Employee Scheduling
- Administrative Skills
- P&L Management
Timeline
General Manager
Wendys
11.2004 - Current
High School Diploma -
Anna