WHITNEY STRAUB
Carbondale,CO
Summary
Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.
Overview
19
19
years of professional experience
Work History
Boutique Operations Manager
Buccellati
01.2026 - Current
- Oversee all boutique operations, ensuring seamless back-of-house functionality and exceptional in-store presentation aligned with luxury brand standards.
- Execute and optimize back-of-house operations, supporting overall boutique efficiency and compliance with operational protocols.
- Managed inventory control, stock transfers, and high jewelry collections, ensuring accuracy and security of high-value assets.
- Collaborated with the sales team to enhance client experiences, providing support on the sales floor.
- Manage customer repairs and professional cleanings, delivering a high-touch service experience with meticulous attention to detail.
- Coordinated supply orders and consumables, ensuring consistent availability of materials for daily operations.
- Maintain boutique upkeep, including repairs, maintenance needs, and vendor coordination.
- Oversaw floral arrangements and boutique ambiance details, enhancing the refined luxury environment.
Director of Guest Services
Aspen Vacations
Aspen, CO
05.2025 - 09.2025
- Oversee all aspects of guest experience for 37 high-value luxury short-term rentals in a premier ski market.
- Deliver a seamless, end-to-end luxury experience that reinforces brand prestige and drives repeat bookings.
- Lead and mentor a service team to deliver tailored, high-touch experiences for discerning clientele.
- Uphold impeccable property presentation standards, ensuring property readiness for VIP arrivals and elevating guest satisfaction.
- Built and maintained premium vendor relationships, expanding exclusive amenity offerings for discerning clientele.
- Managed reservations and coordinated accommodation logistics, enhancing guest arrival experiences.
Assistant Area Manager
Portoro Homes
Austin, TX
10.2024 - 05.2025
- Managed operations for 103 luxury short-term rentals, achieving compliance with elevated brand standards.
- Conducted three detailed inspections weekly per property, adhering to 85–100 quality checkpoints to ensure optimal guest experience.
- Streamlined housekeeping, inspections, and inventory workflows, enhancing operational efficiency and service quality.
- Consistently maintained Airbnb Superhost status with a 4.8/5 guest satisfaction rating.
- Partnered with vendors and maintenance teams on high-value property enhancements and preventive care.
Hospitality Manager
Topgolf
Austin, TX
06.2023 - 10.2024
- Boosted OSAT ranking from 82nd to 2nd company-wide through personalized service strategies and proactive issue resolution.
- Managed high-profile VIP events and large-scale functions, ensuring exceptional guest experiences.
- Oversaw scheduling and labor budgets, optimizing service delivery for operational excellence.
- Directed 108-associate guest services team, enhancing service quality and guest engagement.
Area Manager / General Manager
AvantStay
Austin, TX
06.2022 - 06.2023
- Managed operations for luxury portfolio, including 9,000 sq. ft. estate, 14 condos, and 6 single-family homes, ensuring optimal guest experiences.
- Oversaw property inspections, vendor contracts, and capital improvement projects, ensuring adherence to elite property standards.
- Coordinated white-glove concierge services, crafting custom itineraries that enhanced satisfaction for high-profile guests.
Hospitality & Training Manager
Topgolf
Thornton, CO
07.2019 - 07.2021
- Recognized as Bronze Leader of the Year for achieving operational excellence and enhancing guest service through effective leadership.
- Designed and implemented leadership training programs that improved service quality by developing team skills and cohesion.
- Recruited and trained staff across multiple departments, hosting hiring events for 45+ candidates to streamline onboarding process.
Luxury Vacation Rentals, Account Manager
TurnKey Vacation Rentals
Nashville, TN
12.2017 - 06.2019
- Managed operations for 85+ luxury vacation homes across two markets, optimizing revenue while ensuring top-tier guest satisfaction.
- Supported homeowner success by optimizing income, enhancing listings, and addressing overall performance needs.
- Coordinated 10-member field operations team for efficient housekeeping, maintenance, and property readiness.
- Managed escalations and emergencies with professionalism and discretion to ensure guest satisfaction.
Sales Coordinator
The Omni Nashville
Nashville, TN
06.2017 - 12.2017
- Coordinated national sales initiatives for high-volume group bookings (250+ rooms), enhancing overall revenue potential.
- Managed VIP site visits and organized event logistics and guest travel arrangements, ensuring seamless experiences for high-profile clients.
- Coordinated sales efforts across departments to enhance communication and collaboration.
- Managed client inquiries and provided timely responses to ensure satisfaction.
- Assisted in developing promotional materials for events and special offers.
Luxury Sales Professional
Tiffany & Co.
San Antonio, TX
10.2012 - 06.2017
- Managed luxury portfolio of 2,000 clients, achieving over $1M in annual sales.
- Delivered personalized consultations, coordinated special orders, and hosted exclusive client events to enhance client engagement.
- Received Customer Service Professional of the Year for outstanding relationship management.
Front Office Supervisor
JW Marriott San Antonio Hill Country Resort & Spa
San Antonio, TX
06.2011 - 10.2012
- Supervised 65+ staff across Front Desk, Concierge, Bell, and Guest Services to ensure seamless guest experiences.
- Trained and onboarded new hires to enhance team effectiveness and service quality.
- Supervised front office staff to ensure seamless guest check-in and check-out processes.
- Managed daily operations and maintained high service standards for guest satisfaction.
- Trained new employees on front desk procedures and customer service best practices.
Front Desk & Overnight Agent
The Ritz-Carlton
Amelia Island, FL
03.2009 - 06.2011
- Delivered anticipatory luxury guest service in a 444-room AAA Five Diamond resort.
- Executed front desk operations, managing specialty room blocking, coordinating pre-conference logistics, and overseeing guest accounts.
- Conducted night audit duties for nine months while cross-training in PBX and call center communications to enhance operational efficiency.
- Proficient in OPERA PMS, Timesaver, and Watson systems.
Front Desk Agent – Task Force
The Ritz-Carlton
Buckhead, GA
12.2010 - 02.2011
- Delivered operational support during two three-week Task Force assignments at a 510-room AAA Five Diamond hotel, ensuring seamless service continuity.
- Supported Rooms Division leadership during peak periods, upholding Forbes Five-Star / AAA Five Diamond service standards.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Managed check-in and check-out processes efficiently for smooth guest flow.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
LIVE Leader – Rooms Division / Housekeeping
The Ritz-Carlton
Amelia Island, FL
05.2007 - 02.2009
- Directed housekeeping operations, conducting inspections and tracking performance to ensure high standards for Room and Turndown Attendants.
- Collaborated with Rooms Division leadership in meetings and conference calls to identify strategies enhancing operational efficiency and guest satisfaction.
- Led candidate pre-screening, interviews, and onboarding for new team members.
Education
Hospitality Administration - Business Administration
Florida State University
Tallahassee, FL07-2008
Skills
- Luxury Guest Experience
- VIP Service & Concierge
- Event coordination
- Property management
- Revenue Optimization
- Operational Efficiency
- Budget & Labor Management
- Expense management
- Crisis management
- Property Inspections
- Premium Vendor Partnerships
- Brand Standards Compliance
- Regulatory compliance
- Customer Relationship Management
- Team development
- Premium service standards
Accomplishments
- Operations Professional of the Year - Tiffany & Co. San Antonio - 2013
- Bronze Leader of the Year - Topgolf Thornton - 2021
Technical Skills
- Salesforce CRM
- Delphi
- Slack
- AWS
- Google Suite
- ADP
- ICIMS
- Microsoft Office Suite
- MileIQ
- Breezeway
- Guesty
- HubSpot
- OPERA PMS
- Marsha
- Siebel/Mystique CRM
- GuestWare Engage CRM
Timeline
Boutique Operations Manager
Buccellati
01.2026 - Current
Director of Guest Services
Aspen Vacations
05.2025 - 09.2025
Assistant Area Manager
Portoro Homes
10.2024 - 05.2025
Hospitality Manager
Topgolf
06.2023 - 10.2024
Area Manager / General Manager
AvantStay
06.2022 - 06.2023
Hospitality & Training Manager
Topgolf
07.2019 - 07.2021
Luxury Vacation Rentals, Account Manager
TurnKey Vacation Rentals
12.2017 - 06.2019
Sales Coordinator
The Omni Nashville
06.2017 - 12.2017
Luxury Sales Professional
Tiffany & Co.
10.2012 - 06.2017
Front Office Supervisor
JW Marriott San Antonio Hill Country Resort & Spa
06.2011 - 10.2012
Front Desk Agent – Task Force
The Ritz-Carlton
12.2010 - 02.2011
Front Desk & Overnight Agent
The Ritz-Carlton
03.2009 - 06.2011
LIVE Leader – Rooms Division / Housekeeping
The Ritz-Carlton
05.2007 - 02.2009
Hospitality Administration - Business Administration
Florida State University