Whitney Taylor
Topeka
Summary
Results-driven Account Manager with expertise in client relations, issue resolution, and vendor coordination. Proven ability to enhance processes and foster strong client relationships, ensuring seamless project execution and satisfaction.
Overview
9
9
years of professional experience
Work History
Account Manager
CPM
Topeka, KS
11.2017 - Current
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Coordinated with outside vendors to ensure accurate setup of new groups and effective management of renewal changes.
- Coordinated with clients to streamline member enrollment processes and address changes for employees during open enrollment and qualifying situations, as well as making the changes in our software system.
- Collaborated with re-insurance carriers to facilitate stop-loss reimbursement filings for all groups.
- Generated monthly reports for groups upon request. Provided monthly check registers to each client.
- Facilitated timely funding request distribution to clients each week. Optimized payment processing in the system to enhance financial operations.
- Facilitate group questions to the appropriate party's and make sure there is a timely and correct response provided to the clients on each question.
Education
Bachelor of Arts - Sociology
University of Central Oklahoma
12-2016
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer relationships
- Account oversight
- Issue resolution
- Vendor relations
Timeline
Account Manager
CPM
11.2017 - Current
Bachelor of Arts - Sociology
University of Central Oklahoma