WHITNEY TIPTON
Nashville ,TN
Summary
Dedicated and customer-focused professional with over 5 years of experience in technical support, call center operations, and client services. Skilled in resolving technical issues, delivering exceptional customer service, and managing multiple priorities in fast-paced environments. Proven ability to troubleshoot problems effectively and provide clear communication to clients. Adept at working independently and collaboratively, with a commitment to exceeding customer expectations.
Overview
10
10
years of professional experience
Work History
Counselor
Peace of Mind LLC
10.2021 - Current
- Partner with the Tennessee Department of Children's Services to provide overnight supervision and guidance to youth in hospital settings
- Observe and document behavioral patterns, ensuring a safe and supportive environment for youth in crisis
- Act as a temporary guardian for youth removed from their homes, facilitating communication with healthcare professionals and offering emotional support
- Maintain detailed records of observations and actions to assist in case management and decision-making
Technical Support Representative
American Expediting
07.2018 - 08.2021
- Delivered technical support to customers, resolving complex product issues in a timely manner
- Managed high call volumes and ticketing system inquiries, ensuring prompt and professional responses
- Collaborated with internal teams to improve troubleshooting processes and customer satisfaction
- Maintained accurate records of client interactions to ensure consistency and quality service
Call Center Representative
Asurion
03.2015 - 05.2018
- Handled a high volume of inbound calls, assisting customers with inquiries, troubleshooting, and product-related issues
- Provided detailed product information and ensured a positive customer experience
- Consistently met performance metrics, including call resolution time and customer satisfaction scores
- Supported team members by sharing best practices and improving service delivery standards
Education
Cosmetology Program -
Tennessee College of Applied Technology
Murfreesboro, TN01.2018
Business
Antioch High School
Antioch, TN05.2012
Skills
- Exceptional customer service
- Interpersonal communication
- Proficient in ticketing systems
- Technical troubleshooting
- Resolution expertise
- Strong multitasking
- Organizational abilities
- Experience with remote work tools
- Ability to work flexible shifts
- High attention to detail
- Documentation skills
Timeline
Counselor
Peace of Mind LLC
10.2021 - Current
Technical Support Representative
American Expediting
07.2018 - 08.2021
Call Center Representative
Asurion
03.2015 - 05.2018
Cosmetology Program -
Tennessee College of Applied Technology
Business
Antioch High School
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