WHITNEY ARPS
Crandall,TX
Summary
Dedicated employee with a great personality and a proactive approach with patients via active listening and question response. A multitasking Patient Representative with expertise in managing the check-in process and patient flow within the office.
Overview
12
12
years of professional experience
Work History
Referral Specialist II
Elevance Health/Paragon Healthcare
Plano, TX
06.2024 - Current
Verify insurance coverage
Prior authorization
Cost estimates
Insurance appeals
Medical Assistant/ Patient Representative
Methodist Medical Group
Dallas, TX
08.2019 - 08.2022
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Informed patients of excessive wait times and offered to reschedule appointments
- Verifying insurance and collecting payments
- Referrals
- Prescription refills and authorization
- Train new employees
- Triage patients
Patient Representative
Heart Center For Children
Dallas, TX
03.2014 - 07.2019
Verify insurance coverage
Prior authorization
Cost estimates
Insurance appeals
Education
National Registered Certified Medical Assistant -
American Commercial College
Wichita Falls01.2008
Skills
- Teamwork
- Leadership skills
- Communication skills
- Flexibility and adaptability
Timeline
Referral Specialist II
Elevance Health/Paragon Healthcare
06.2024 - Current
Medical Assistant/ Patient Representative
Methodist Medical Group
08.2019 - 08.2022
Patient Representative
Heart Center For Children
03.2014 - 07.2019
National Registered Certified Medical Assistant -
American Commercial College