Whitney Burggraff

Provided accurate estimates to patients regarding upcoming procedures including MRI/CT, GI/colonoscopies, surgical procedures.

Facilitated patient understanding of insurance coverage by effectively communicating essential details.

Educate patients on any questions they may have or finding the resources for them if I do not have the answers.

Provide positive customer service interactions with patients.

Managed surgical scheduling to ensure seamless patient experience and efficient post-operative care.

Facilitated insurance authorization processes to ensure timely patient care.

Collaborated with surgeons to optimize scheduling and booking processes.

Enhanced patient satisfaction by consistently providing outstanding customer service.