Chad Heaton

Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly. Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options. Documented customer interactions and transactions for accurate, up-to-date records. Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction. Assisted customers with completing insurance documents to avoid missed information. Assisted colleagues in resolving complex cases by sharing knowledge of policies and best practices when needed.

Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times. Set up customer payment plans to cover annual policies and renewals. Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions. Completed customer applications and updated records to reflect current information.

Developed strong vendor relationships, negotiating contracts that resulted in cost savings for property management company. Collaborated with property management team to address facility needs, resulting in improved tenant retention rates. Handled basic plumbing repairs as well as more complex issue resolution tasks that required collaboration with licensed professionals. Organized and maintained inventory of spare parts and equipment consumables. Worked quickly on emergency requests in order to minimize disruptions to operations. Served as on-call technician during off-hours periods, addressing urgent issues promptly to minimize disruptions to tenants'' daily routines. Streamlined work order processes for increased efficiency in task completion and reporting. Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms. Used problem-solving skills to alleviate issues efficiently with minimal supervision. Installed new locks, door handles, and door closers. Coordinated with contractors and vendors to enforce quality standards and timely completion of projects. Reported issues to property manager so effective resolutions could be put into place.

Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers. Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity. Resolved minor to moderate technology faults, supporting constant availability and consistent performance. Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Responded to customer calls and emails to answer questions about products and services.

Generated and submitted invoices based upon established accounts receivable schedules and terms . Identified, researched and resolved billing variances to maintain system accuracy and currency. Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts. Handled account payments and provided information regarding outstanding balances. Used data entry skills to accurately document and input statements. Contacted clients with past due accounts to formulate payment plans and discuss restructuring options. Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.