Whitney Wessel
Winterset,IA
Summary
Dedicated Clinical Medical Assistant with expertise in patient care and administrative tasks. Proficient in managing electronic health records and coordinating appointments, leading to enhanced patient satisfaction outcomes. Builds rapport with patients, ensuring a positive experience during medical treatments.
Overview
1
1
Certification
17
17
years of professional experience
Work History
CMA, Plastics
Broadlawns Medical Center
Des Moines, IA
05.2026 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Prepared patients for diagnostic tests and medical procedures.
- Coordinated patient appointments and follow-up visits efficiently.
- Educated patients on treatment plans and preventive care practices.
- Maintained cleanliness and organization of examination rooms and supplies.
- Administered wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained electronic health records with attention to detail and confidentiality.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
CMA Student
Broadlawns Medical Center
Des Moines, Iowa
01.2026 - Current
- Collected and documented patient medical histories and vital signs to support accurate diagnosis and treatment planning.
- Answered telephones and responded to inquiries from patients regarding their healthcare needs.
- Assisted physicians with patient exams and treatments.
- Consulted with doctors concerning changes in patient conditions or treatment plans.
- Prepared exam rooms for patient visits by stocking supplies and ensuring cleanliness.
- Assisted physicians in conducting patient exams and treatments, ensuring adherence to established protocols.
- Administered injections and immunizations per protocol.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Unit Clerk
Broadlawns Medical Center
Des Moines, IA
12.2023 - Current
- Managed patient records and ensured data accuracy in electronic health systems.
- Scheduled patient appointments and maintained updated calendars for healthcare providers.
- Assisted in inventory management of office supplies and medical forms.
- Collaborated with team members to streamline administrative procedures and improve efficiency.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Maintained confidentiality of all patient information.
- Greeted patients, answered phone calls, and provided general information to visitors.
Department Secretary
UnityPoint Health
Des Moines, US
03.2021 - Current
- Coordinated managers' calendars using Outlook, optimizing scheduling for timely meetings.
- Provide support to managers of Social Work and ICC
- Manage and schedule UnityPoint Van
- Check on insurance authorizations for SNF Placements
- Recorded and processed charges for van services, ensuring accurate billing and financial accountability.
- Scheduled meetings and entered PTO requests.
- Handled mail by opening and distributing correspondence to relevant team members, facilitating effective communication.
Department Secretary
UnityPoint Health
Des Moines, US
10.2016 - 03.2021
- Managed MCG discharge processes across all hospitals in Des Moines area, facilitating timely patient transitions.
- Conducted outreach to nursing facilities for Epic CareLink enrollment, enhancing connectivity for patient care.
- Delivered Important Message letters to Medicare patients at hospitals, ensuring compliance with regulatory requirements.
- Interqual Discharges for Lutheran Hospital
- Audit Discharge IMS for Lutheran Hospital
- Discharge Dispositions Codes in EPIC for Lutheran and Methodist West
- Provide backup support to secretary on ROI to Insurance companies via EPIC
- Audit Observation letters
- Contacted nursing facilities to obtain discharge dates for NextGen patients.
- Run Length of Stay reports for all hospitals in Des Moines area
Administrative Assistant I/II
UnityPoint at Home
02.2012 - 10.2016
- Coordinated communication with clinicians and physicians' offices via phone to facilitate patient care
- Delivered clerical support across all service areas of UnityPoint at Home to enhance operational efficiency
- At reception desk, greet all visitors providing courteous, caring and professional service
- Answer and make phone calls to doctor offices
- Distribute hospital list through Outlook
- Fax to physicians from Horizons by using RightFax
- Compiled Admit Packets for all service lines to streamline patient admissions
- Entering Pediatrics Time Sheets into Enter Services
- Update patient addresses, phone numbers, and funding source changes
- Data Entry into Horizons-patient records
- F2F data entry in Horizons
- New Physician Entries in CPR+ and Horizons-check sanction websites
- Documentation Review Scanning
- Participated in Microsoft Excel and PowerPoint training sessions to enhance skills
Medical Records Technician I
UnityPoint at Home
01.2011 - 01.2012
- Organized and filed patient records in designated folders to ensure easy access and retrieval
- Created admit records for new patients to facilitate efficient processing and care
- Released patient records to attorneys, IME, HMS, nursing homes, and patients to support legal and medical needs
- Discharged patients records
- Scanned Home Medical Equipment and Infusion patient records into Knowledge Link and SharePoint
- Prepared records for storage by boxing and organizing them for transport
- Responded to incoming calls and made outgoing calls to patients and staff
Home Care Aide I
UnityPoint at Home
08.2009 - 01.2011
- Provided in-home care services, including bathing, dressing, cooking, cleaning, and companionship, to enhance patient comfort and well-being
- Documented patient information and communicated with clinicians to coordinate effective care and support
- Call the patients every night to notify them of our appointment the next day
- Accessed daily schedule using telephony system
- Assisted Administrative Support Department with Horizons tasks and faxing documents
- Supported data entry tasks, created informational packets, and organized incoming mail
- Developed new hire orientation packets and employee folders to streamline onboarding process for new staff
Education
Diploma -
Indianola High School
Indianola, IA01-2007
Some College (No Degree) -
DMACC
Ankeny, IAAssociate of Science - CMA
Mercy College of Health Science
Des Moines, IASkills
- Medical receptionist
- Medical terminology
- Medical scheduling
- Medical records
- Administrative experience
- Clerical experience
- Front desk
- Office experience
- Technical skills
- Filing
- Phone etiquette
- Laboratory specimen collection
- Patient confidentiality
- Wound care
- Sterilization techniques
- HIPAA compliance
Certification
- AAMA; Certificate Number 2535343
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
CMA, Plastics
Broadlawns Medical Center
05.2026 - Current
CMA Student
Broadlawns Medical Center
01.2026 - Current
Unit Clerk
Broadlawns Medical Center
12.2023 - Current
Department Secretary
UnityPoint Health
03.2021 - Current
Department Secretary
UnityPoint Health
10.2016 - 03.2021
Administrative Assistant I/II
UnityPoint at Home
02.2012 - 10.2016
Medical Records Technician I
UnityPoint at Home
01.2011 - 01.2012
Home Care Aide I
UnityPoint at Home
08.2009 - 01.2011
Diploma -
Indianola High School
Some College (No Degree) -
DMACC
Associate of Science - CMA
Mercy College of Health Science