Whitney Williams

Replied to customers in a timely manner in regards to their order placed
Process returns that have been sent back by customers in a timely manner
Work with USPS,Shopify, and international warehouses to check on customers orders

• provide clear knowledge about financial aid requirements and University policies and procedures. We set the students up with funding and helped them be successful during their time.• Monitor the application process to ensure effective communication in tandem with application deadlines• Maintain minimum standard database audit scores
Guide prospective students through the admissions process with the goal of determining if the program is a fit for their educational needs

• Provided person centered care, guidance and direction

• Provided excellent service and resolved their issues, while helping with their inquiries

• Solved any problems that the customer may have had with their technology

• Answered incoming calls, and provided solutions to keep them with our team

• Established trust and built rapport with clients, treated all clients with dignity and respect.

Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently.

• Provided exceptional customer service to any customers inquiring about their account.

• Maintained up to standard notating on customer accounts to provide adequate information based on customer issues.
• Enticed customers to make payments on their account while providing benefits.
• Qualified customers for a payment arrangement based on their account information.
• Collected payments from customers and setup payment arrangements per customer