WHITNEY WINELAND
Lawrence,KS
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 4 years of extensive leadership experience in customer service. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
5
5
years of professional experience
Work History
Team Manager
Panera Bread
09.2020 - Current
- Solved problems, handled escalated issues and mitigated risks. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised and monitored team productivity by observing daily activities. Oversaw daily workloads and workflow for smooth operations. Delegated work to staff, setting priorities and goals.
- Cultivated positive, productive team environments, resolving conflicts quickly. Drove staff performance by creating incentives. Identified training needs of individual team members based on their roles and responsibilities. Coached, mentored, and trained staff to improve performance, increase productivity, and maximize efficiency. Identified training needs of individual team members based on their roles and responsibilities.
Sales Consultant
Club Carwash
08.2023 - 12.2023
- Communicated product features, advantages, and benefits to customers. Demonstrated excellent customer service skills when dealing with client inquiries; analyzed customer needs and interests, determining appropriate products.
- Achieved quarterly and annual sales goals by acquiring new customers
- Maximized sales opportunities, remaining focused on goals and expectations
Associate
Andy's Frozen Custard
04.2019 - 09.2020
- Arranged and stocked new merchandise following placement. Updated inventory.
- Trained new team members in cash register operation, stock procedures, and customer services. Built and maintained relationships with peers and upper management to drive team success.
- Greeted customers and offered assistance for increased customer satisfaction. Answered customer questions and provided store information. Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
Education
High School Diploma -
Andover Central High School
Andover, KS05.2022
Associate of Arts - Liberal Arts
Butler Community College
Andover, KS05.2022
Skills
- Recruitment and Hiring
- Customer Relationship Management/ Service
- Time Management
- Calm Under Pressure
- Goal Setting
- Team Leadership
- Verbal and Written Communication
- Hiring and Training
- Work Planning and Prioritization
- Problem Resolution
- Managing Operations and Efficiency
- Teamwork and Collaboration
- Documentation and Reporting
- Sales and Marketing
- Till Counting
Awards
Magna Cum Laude Graduate
Extracurricular Activities
KAY Club Member JAG Ambassador- 1 year National Honors Society- 1 year
Languages
Spanish
Professional Working
Timeline
Sales Consultant
Club Carwash
08.2023 - 12.2023
Team Manager
Panera Bread
09.2020 - Current
Associate
Andy's Frozen Custard
04.2019 - 09.2020
High School Diploma -
Andover Central High School
Associate of Arts - Liberal Arts
Butler Community College
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