Whitney C. Riedel
Tiffin,OH
Summary
Motivated professional skilled in customer service and multitasking. Delivered memorable experiences through strong work ethic and exceptional adaptability. Demonstrated ability to master new skills independently while managing time effectively.
Overview
13
13
years of professional experience
Work History
Fraud Analyst I
JP Morgan Chase Bank
06.2022 - 09.2023
- Conducted phone interviews to gather information on fraudulent and non-fraudulent debit card and ATM transactions, enhancing fraud detection accuracy
- Researched transactions while actively engaging with customers to clarify issues and strengthen case resolution
- Completed account closures, issued new debit cards, updated fraud status, and documented actions taken to mitigate future fraud risks
Credit Service Specialist I
Huntington National Bank
08.2022 - 03.2022
- Contacted delinquent loan customers to obtain a past due payment or make an alternative arrangement for payment
- Updated collection activity files to ensure accurate tracking of customer interactions
- Utilized Lexis/Nexis to find customer contact information
Field Representative
Mueller Reports
08.2010 - 03.2021
- Conducted liability, condition, and valuation surveys for residential and commercial insurance companies, ensuring accurate assessments
- Completed detailed commercial surveys for bowling alleys, churches, and farms, providing thorough insights for risk evaluation
- Oversaw daily tasks to maintain productivity and meet deadlines efficiently by completing assigned tasks and completing work remotely
Education
Bachelor of Criminal Justice Degree -
Tiffin University
Tiffin, OHSkills
- Fraud analysis
- Fraud risk assessment
- Data analysis
- Transaction analysis
- Experience handling homeowners and auto claims
- Customer relationship management
- Effective communication
Training
- AML/KYC
- Fraudulent check
Timeline
Credit Service Specialist I
Huntington National Bank
08.2022 - 03.2022
Fraud Analyst I
JP Morgan Chase Bank
06.2022 - 09.2023
Field Representative
Mueller Reports
08.2010 - 03.2021
Bachelor of Criminal Justice Degree -
Tiffin University