Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Thomas

Whitney Thomas

Austin,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Small Business Owner

Whitney Nora By Design
01.2020 - 09.2022
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Website Developer

The Sweet Teaspoon
02.2018 - 11.2020
  • Optimized company's website and main corporate blog to boost SEO traffic to sites.
  • Applied emerging technologies to update and maintain site applicability.
  • Adhered to SEO best practices while designing sites.
  • Provided front-end website development using WordPress, Hubspot, and other editing software.

Respiratory Therapist

Swedish Medical Center
01.2016 - 07.2017
  • Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
  • Evaluated care policies using patient records and current research findings to develop better treatment.
  • Maintained accurate patient records to track patients' medical history and treatment plans.
  • Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
  • Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.

Behavioral Health Advocate

Highlands Behavioral Health
08.2015 - 09.2016
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Identified appropriate treatment resources and recommended patients for these services.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.

Server

Cracker Barrell Old Country Store
05.2013 - 09.2015
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Sales Associate

Bath & Body Works
08.2011 - 09.2012
  • Prepared merchandise for sales floor by pricing or tagging.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Manager

Kmart
08.2008 - 08.2012
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

Bachelor of Science - Psychology

University of Northern Colorado
Greeley, CO

Associate of Science - Respiratory Therapy

Pima Medical Institute
Aurora, CO

Skills

  • Patient Health Information Access
  • Patient Care Documentation
  • Care Plan Management
  • Emergency Medical Care
  • Web Applications
  • Brand Oversight
  • Website Maintenance
  • Patient Data Management Systems
  • Crisis Evaluation and Intervention

Timeline

Small Business Owner

Whitney Nora By Design
01.2020 - 09.2022

Website Developer

The Sweet Teaspoon
02.2018 - 11.2020

Respiratory Therapist

Swedish Medical Center
01.2016 - 07.2017

Behavioral Health Advocate

Highlands Behavioral Health
08.2015 - 09.2016

Server

Cracker Barrell Old Country Store
05.2013 - 09.2015

Sales Associate

Bath & Body Works
08.2011 - 09.2012

Manager

Kmart
08.2008 - 08.2012

Bachelor of Science - Psychology

University of Northern Colorado

Associate of Science - Respiratory Therapy

Pima Medical Institute

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Whitney Thomas