Whitni Rush
Hobbs
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Service Advisor
Tate Branch Dodge
Hobbs, NM
07.2024 - 05.2026
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Coordinated vehicle service appointments, ensuring efficient scheduling and workflow.
- Communicated repair recommendations clearly to customers, enhancing understanding and trust.
- Assisted technicians with service documentation, maintaining accuracy in records.
- Resolved customer complaints effectively, improving overall service experience.
- Trained new staff on service procedures and customer engagement techniques.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted customers in understanding vehicle service needs and repair options.
- Provided detailed estimates and explanations of services to enhance customer satisfaction.
- Collaborated with technicians to ensure timely completion of services and repairs.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
Receptionist
Murdock-York Tire
Hobbs, NM
06.2021 - 06.2024
- Maintained accurate records of customer transactions and inventory levels for streamlined operations.
- Utilized multi-line phone system to manage incoming calls and direct them appropriately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
Area Manager
ProGro Partners
Hobbs, NM
02.2019 - 05.2021
- Developed and implemented strategic plans to enhance operational efficiency across multiple locations.
- Led cross-functional teams to streamline processes and reduce costs while maintaining service quality.
- Mentored and trained staff on best practices, fostering a culture of continuous improvement.
- Conducted performance evaluations and provided feedback to drive employee engagement and productivity.
- Collaborated with senior leadership to develop budgets that support long-term growth initiatives.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Supervised various locations, enforcing high-quality standards of operation.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
CNA
Desert Springs
Hobbs, NM
07.2016 - 12.2018
- Provided compassionate care to residents, ensuring comfort and safety.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Trained new staff on best practices for patient care and safety protocols.
- Implemented infection control measures, enhancing overall facility hygiene standards.
- Advocated for patient needs, facilitating effective communication between families and healthcare providers.
- Assisted with daily living activities, promoting independence among residents.
- Monitored vital signs, documenting changes to inform nursing staff.
- Collaborated with interdisciplinary teams to develop patient care plans.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
CNA
Hobbs Health Care Center
Hobbs, NM
08.2015 - 05.2016
- Provided compassionate care to patients, ensuring comfort and safety.
- Educated patients and families on health management and wellness practices.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
Education
High School Diploma -
Hobbs High School
Hobbs, NMSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Price quoting
- Handling customer complaints
- Goal-oriented mindset
- Customer relationship management
Timeline
Service Advisor
Tate Branch Dodge
07.2024 - 05.2026
Receptionist
Murdock-York Tire
06.2021 - 06.2024
Area Manager
ProGro Partners
02.2019 - 05.2021
CNA
Desert Springs
07.2016 - 12.2018
CNA
Hobbs Health Care Center
08.2015 - 05.2016
High School Diploma -
Hobbs High School