Whitnie Kain
Stevens Point,WI
Summary
Dynamic customer service professional with a proven track record, excelling in effective multitasking and problem-solving. Recognized for enhancing guest satisfaction through attentive service and efficient payment processing. Detail-oriented and organized, consistently maintaining high standards of cleanliness and fostering a welcoming atmosphere for all patrons.
Overview
12
12
years of professional experience
Work History
Hostess/To-Go Specialist
Chili's Restaurant
Plover, WI
11.2023 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Communicated effectively with servers and kitchen staff to coordinate guest needs.
- Assisted in maintaining cleanliness and organization of dining area for optimal service.
Janitor
Accent Services
Stevens Point, WI
11.2022 - 04.2023
- Maintained cleanliness and sanitation in assigned areas, ensuring compliance with health and safety standards.
- Operated floor care equipment to perform routine cleaning tasks effectively and efficiently.
- Assisted team members with heavy-duty cleaning projects, fostering collaboration and teamwork.
- Conducted regular inspections to identify maintenance needs and reported issues promptly to management.
Bookseller
Barns & Noble
Appleton, WI
11.2021 - 02.2022
- Assisted customers in locating and selecting books, enhancing their shopping experience.
- Organized book displays to highlight new releases and seasonal promotions, improving visibility.
- Processed transactions accurately using POS systems, ensuring efficient check-out procedures.
- Maintained inventory levels through regular stock checks and replenishment processes, supporting store operations.
Receptionist
Konkel Accouning & Tax
Appleton, WI
02.2021 - 04.2021
- Managed front desk operations, greeting clients and directing inquiries efficiently.
- Scheduled appointments for clients, optimizing calendar utilization and reducing wait times.
- Coordinated communication between departments to enhance workflow and service delivery.
- Maintained organized filing systems for client records, ensuring confidentiality and easy access.
Customer Service Representative
Spectrum
Appleton, WI
04.2019 - 06.2020
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted in processing service requests using internal ticketing system efficiently.
- Provided product information and supported troubleshooting for technical issues.
- Maintained customer records accurately within CRM software to ensure data integrity.
Teller
Fox Communities Credit Union
Neenah, WI
08.2018 - 03.2019
- Processed member transactions efficiently and accurately, ensuring adherence to compliance standards.
- Assisted members with account inquiries, resolving issues to enhance customer satisfaction.
- Educated members on product offerings, increasing awareness of services available.
- Collaborated with team to streamline daily operations, enhancing workflow efficiency.
- Monitored cash drawer accuracy and reconciled discrepancies promptly to maintain financial integrity.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
Server/Bartender
Applebees
Appleton, WI
08.2014 - 08.2019
- Delivered exceptional customer service, ensuring timely order fulfillment and guest satisfaction.
- Collaborated with kitchen staff to coordinate efficient food preparation and presentation.
- Maintained cleanliness and organization of dining area, enhancing overall restaurant ambiance.
- Assisted in training new team members on service protocols and menu knowledge.
- Handled cash transactions accurately, ensuring proper financial procedures were followed.
- Resolved guest complaints promptly, improving customer retention rates through effective problem-solving.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Bartender
Red Lobster
Appleton, WI
09.2015 - 08.2018
- Delivered exceptional customer service, ensuring timely order fulfillment and guest satisfaction.
- Collaborated with kitchen staff to coordinate efficient food preparation and presentation.
- Maintained cleanliness and organization of dining area, enhancing overall restaurant ambiance.
- Assisted in training new team members on service protocols and menu knowledge.
- Handled cash transactions accurately, ensuring proper financial procedures were followed.
- Resolved guest complaints promptly, improving customer retention rates through effective problem-solving.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Steven Point Senior High
Stevens Point, WI06.2012
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Detail-oriented
- Greeting guests
- Payment processing
- Organizational skills
Timeline
Hostess/To-Go Specialist
Chili's Restaurant
11.2023 - Current
Janitor
Accent Services
11.2022 - 04.2023
Bookseller
Barns & Noble
11.2021 - 02.2022
Receptionist
Konkel Accouning & Tax
02.2021 - 04.2021
Customer Service Representative
Spectrum
04.2019 - 06.2020
Teller
Fox Communities Credit Union
08.2018 - 03.2019
Server/Bartender
Red Lobster
09.2015 - 08.2018
Server/Bartender
Applebees
08.2014 - 08.2019
High School Diploma -
Steven Point Senior High