Whitnie Matthews
Kettering,OH
Summary
Accomplished Health Unit Coordinator/Nursing Assistant with a proven track record at Kettering Health, enhancing communication and increasing workplace efficiency. Skilled in critical thinking and staff supervision, adept at managing multiple priorities and training staff. Demonstrated ability to improve patient care through collaborative efforts and effective decision-making.
Overview
17
17
years of professional experience
Work History
Health Unit Coordinator/Nursing Assistant
Kettering Health
Kettering, OH
09.2016 - Current
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
Receptionist
Dayton Arthritis and Allergy
Kettering, OH
09.2012 - 08.2016
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
State Tested Nursing Assistant
Acclaim Hospice and Palliative Care
Dayton, OH
01.2008 - 12.2012
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
- Improved patient care by providing compassionate and attentive assistance with daily living activities.
- Assisted in the delivery of high-quality healthcare by collaborating with nursing staff, physicians, and other healthcare professionals.
Education
High School Diploma -
Kettering Fairmont High School
Kettering, OH06.2006
Skills
- Critical thinking abilities
- Critical Thinking
- Staff Supervision
- Decision-Making
References
Logan Eichman RN - (Hospital Supervisor) (937) 829-9137
Heidi Yost- RN (Current Co-worker/ Charge Nurse) (937) 670-6478
Kayla Ramey- RN (Current Co-worker/ Charge Nurse) (937) 418-5465
Tether Ringler- Manager (Previous Manager) (937) 701-1547
Timeline
Health Unit Coordinator/Nursing Assistant
Kettering Health
09.2016 - Current
Receptionist
Dayton Arthritis and Allergy
09.2012 - 08.2016
State Tested Nursing Assistant
Acclaim Hospice and Palliative Care
01.2008 - 12.2012
High School Diploma -
Kettering Fairmont High School