Whittney Baldwin
Ava,MO
Summary
Experienced professional with a strong background in client engagement and team leadership. Skilled in budget management and operational efficiency, fostering a collaborative environment that drives measurable improvements in service delivery.
Overview
17
17
years of professional experience
Work History
WIC CPA
Douglas County Health Department
Ava, Missouri
06.2020 - Current
- Assessed nutritional risk and certified participants for food assistance programs.
- Prescribed tailored monthly food packages based on individual needs.
- Provided nutrition education to empower clients in dietary choices.
- Identified high-risk clients and developed individualized care plans.
- Coordinated referrals to medical and social services, enhancing client access to comprehensive support.
- Coordinated scheduling of client appointments to ensure timely access to services. and managed incoming calls efficiently.
- Handled billing processes and verified insurance eligibility.
- Issued vital records for the state of Missouri.
Customer Service
Town and County Supermarket
Ava, Missouri
08.2016 - 09.2021
- Anticipated guest needs and addressed inquiries promptly to deliver exceptional customer service.
- Resolved customer issues efficiently, contributing to enhanced overall satisfaction.
- Responded to service calls professionally, ensuring timely assistance.
- Maintained high standards of customer interaction while operating cash registers.
District Supervisor
Regis Corporation
Springfield, MO
09.2009 - 08.2016
- Oversaw daily operations for multiple salon locations, ensuring service consistency across all sites.
- Trained and mentored salon staff on best practices, enhancing service quality and standards.
- Created and maintained monthly budgets for each location, ensuring financial discipline and accountability.
- Coordinated inventory management and supply ordering to meet salon demands and minimize stock shortages.
- Conducted performance evaluations to determine staff development needs and training opportunities.
- Performed audits across district stores to ensure effective inventory control systems.
- Prepared detailed reports on financial results for each district location, showcasing performance and areas for improvement.
- Provided guidance to store managers in resolving personnel issues, including disciplinary actions and grievances.
- Managed payroll and scheduling processes for each district location.
Education
Class CA License - Cosmetology
Missouri College of Cosmetology
Springfield, MO08-2009
High School Diploma -
Ava High School
Ava, MO05-2006
Some College (No Degree) - Nursing
Ozarks Technical Community College
Springfield, MOSkills
- Client relationship management
- Budget management
- Cost analysis
- Compliance review
- Proficient in Canva, Word, Excel, Publisher, and QuickBooks
- Problem solving
- Team leadership
- Staff training and development
- Effective communication
- Time management
- Adaptability
- Professionalism
Timeline
WIC CPA
Douglas County Health Department
06.2020 - Current
Customer Service
Town and County Supermarket
08.2016 - 09.2021
District Supervisor
Regis Corporation
09.2009 - 08.2016
Class CA License - Cosmetology
Missouri College of Cosmetology
High School Diploma -
Ava High School
Some College (No Degree) - Nursing
Ozarks Technical Community College