Whittney Fiaseu
Henderson,USA
Summary
Looking to obtain a position that utilizes my customer service and managing skills with the ability to assist with forging relationships and becoming an asset to the company.
Overview
15
15
years of professional experience
Work History
Consumer Support Consultant
Zillow Group
Remote
10.2021 - 01.2026
- Cultivated effective communication by addressing customer inquiries through phone, email, and chat channels.
- Facilitated communication of critical product and service information to empower customer decision-making.
- Guided customers through essential processes and policies to ensure compliance and satisfaction.
- Directed efforts to address customer concerns and complaints, enhancing overall satisfaction and loyalty.
- Executed comprehensive investigations into customer complaints and service issues to facilitate prompt resolutions.
- Identified and resolved technical problems to ensure seamless functionality and user satisfaction.
- Identified and escalated complex cases to relevant teams to enhance problem-solving efficiency.
- Conducted follow-up inquiries to confirm complete resolution of identified issues.
Customer Service Representative
Better Mortgage
Irvine, CA
03.2021 - 10.2021
- Managed incoming phone calls to ensure efficient communication and customer service.
- Guided users in effectively utilizing website resources to enhance their experience.
- Defined and communicated process expectations to ensure clarity and alignment.
- Evaluated loan estimates to ensure accuracy and compliance.
- Provided support to customers in navigating and finalizing application submissions.
Caregiver
Sunrise Senior Living
Huntington Beach, CA
02.2018 - 02.2021
- Provided compassionate care to residents, ensuring comfort and safety in daily activities.
- Assisted with personal hygiene, grooming, and mobility support for elderly clients.
- Monitored and documented changes in residents' health status for timely interventions.
- Collaborated with healthcare professionals to develop individualized care plans.
- Assisted individuals with Alzheimer’s dementia in daily activities. Provided memory care support to enhance cognitive function. Collaborated with families to develop personalized care plans.
Customer Service Representative
OptumRx
Santa Ana, CA
10.2016 - 04.2017
- Handled customer communications concerning benefit eligibility and prescription inquiries, ensuring accurate entry of new prescription orders into the database.
- Help guide and educate customers on their prescription benefits and use of plan
- Ask appropriate questions and listen actively to identify any questions or issues while documenting required information in computer systems
- Identify issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders
- Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance
Attractions Operator
Disneyland Resort
Anaheim, CA
09.2010 - 10.2016
- Engaged with Disney guests to provide exceptional service and support.
- Managed the flow and organization of the guests who are leaving and entering the attraction
- Handle guest needs and concerns
- Responsible for guest safety
- Troubleshoot attractions to ensure safe and effective attractions
- Ensure that company protocols and guidelines are followed
Guest Controller
Disneyland Resort
Anaheim, CA
09.2010 - 10.2016
- Responsible for managing park attraction and parades
- Interact with guests to ensure guest safety during parade hours
- Responsible for guest safety
- Follows company policies and procedures to ensure employee safety
Education
No Degree -
Long Beach City College
Long Beach, CAHigh School Diploma -
Western High School
Anaheim, CA06.2010
Skills
- Customer engagement
- Excellent Oral Communication
- Detail Orientated
- Microsoft Office
Timeline
Consumer Support Consultant
Zillow Group
10.2021 - 01.2026
Customer Service Representative
Better Mortgage
03.2021 - 10.2021
Caregiver
Sunrise Senior Living
02.2018 - 02.2021
Customer Service Representative
OptumRx
10.2016 - 04.2017
Attractions Operator
Disneyland Resort
09.2010 - 10.2016
Guest Controller
Disneyland Resort
09.2010 - 10.2016
No Degree -
Long Beach City College
High School Diploma -
Western High School