Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Louvan

Katy

Summary

Professional with strong background in customer support, skilled in problem-solving, communication, and conflict resolution. Known for working well within teams and adapting to changing needs to achieve results. Expertise includes managing high-volume inquiries, providing technical assistance, and maintaining customer satisfaction. Reliable and resourceful, consistently meeting and exceeding expectations in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Consumer Electronics Support Agent

Geek Squad
01.2023 - 01.2025
  • Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.

Inventory Auditor

Best Buy
06.2021 - 01.2023
  • Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
  • Counted all physical inventory and generated department audit reports.
  • Proactively identified opportunities for process improvement and cost reduction, contributing to the organization''s overall financial success.
  • Streamlined the auditing process for faster results, utilizing advanced software tools and data analysis techniques.
  • Enhanced overall warehouse efficiency with meticulous organization and proper storage of items.
  • Aided in the implementation of barcode scanning technology, expediting the audit process while increasing accuracy levels significantly.
  • Conducted comprehensive physical counts, ensuring accurate representation of stock levels in company records.
  • Reviewed daily sales reports and located discrepancies in data.
  • Performed timely reconciliation of physical counts against system data, enabling prompt resolution of any differences detected.
  • Identified trends in inventory discrepancies, implementing corrective measures to prevent future errors.
  • Generated detailed reports on audit findings, providing valuable insights into potential areas for improvement within the organization''s inventory management processes.

Mobile Sales Associate

Best Buy
09.2018 - 06.2021
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Handled complex customer inquiries and resolved issues promptly, minimizing negative impact on store reputation.
  • Delivered exceptional customer service, going above and beyond to assist clients in finding the perfect mobile solution for their needs.
  • Troubleshot technical issues with mobile devices, helping customers resolve problems quickly without needing additional support services.
  • Stayed informed of competitor offerings, identifying opportunities for strategic pricing adjustments or promotions to stay competitive in the market.

Phone Operator

Best Buy
04.2016 - 09.2018
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
  • Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.

Education

High School Diploma -

Seven Lakes High School
Katy, TX
06-2010

Skills

  • Customer service
  • Hardware troubleshooting
  • Customer engagement
  • Relationship building

Timeline

Consumer Electronics Support Agent

Geek Squad
01.2023 - 01.2025

Inventory Auditor

Best Buy
06.2021 - 01.2023

Mobile Sales Associate

Best Buy
09.2018 - 06.2021

Phone Operator

Best Buy
04.2016 - 09.2018

High School Diploma -

Seven Lakes High School

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Nicole Louvan